Service Designer I - Supplemental - Remote

Responsibilities
The Designer I consults internally with the departments, divisions and committees across the clinic looking to innovate the delivery of Mayo's health care services.
The Designer uses the human-centered and participatory methods of "Design Thinking" to identify unmet patient, provider and institutional needs and creates new service concepts or business strategies to better meet those needs. These methods include: conducting observational research, interviews and workshops; undertaking internal and external research activities; generating conceptual frameworks and formulating insights related to the synthesis of the research data; communicating findings and concepts to project sponsors in a clear and compelling visual manner.
Most projects will be cross-functional in nature, involving split or shared responsibility and problem solving with disciplines and personnel from other areas.
The designer is an integral team member who works both independently and collaboratively through each phase of the project with other designers and project participants.
Qualifications
Master's degree in interaction, graphic or industrial design; communication; or other related field and 1 year of experience managing design projects, teams, or other creative endeavors OR Bachelor's degree in interaction, graphic or industrial design; communication; or other related field and 3 years experience.
Demonstrated knowledge of "Design Thinking" and/or design research tools and methods. Must develop and maintain an understanding of major operating systems and overall policies, procedures and objectives of the institution. Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation and written communications skills are required. Candidates must have a personal plan for professional development to maintain and update his/her skills, methods and tools. This plan should be aligned with the needs of the individual, the division and the strategic plan for Mayo Clinic.
Designer must have ability to independently manage a varied workload of projects with multiple priorities. Must be able to prioritize work that is assigned by the Section Head or requested by a customer through brief outline of the nature of the problem and the overall urgency. Must be capable of consulting, designing/conducting studies, and developing/implementing solutions (problems involve analytical and creative elements) for issues with significant financial and operational impact to the organization. The incumbent's recommendations may strongly impact clinical and administrative operations and may result in the institution incurring significant expense for the purchase of new equipment/software, hiring of additional personnel, or remodeling/designing facilities. As the work is complicated by an environment of multiple projects having high priority and resistance to change; strong time management skills and sound judgment are required.
Creative problem solving skills
A curious mind and an enthusiastic work ethic
Experience in design planning and design research methods
A passion for enriching the design process with meaningful research
Comfort with ambiguity and complex problems
Ability to work effectively with a wide variety of professionals/disciplines
Demonstrated project management ability
Ability to make rough interactive prototypes
Proficient in InDesign, Photoshop, Illustrator, Flash and/or Dreamweaver
Ability to articulate the meaning of your work to colleagues and clients through formal and informal presentations
Exemption Status
Exempt
Compensation Detail
$34.06 - $51.11 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.
Benefits Eligible
No
Schedule
Part Time
Hours/Pay Period
Supplemental/As needed
Schedule Details
Flexible based on work load and department needs. This is a supplemental position, all shifts will be based on department needs.
Weekend Schedule
NA
International Assignment
No
Site Description

Recruiter
Casie Johnson
Department Title
Research