Analyst, Senior, Rule, Procedures & Instruction

The Senior Analyst, Rules, Procedures & Instructions works to lead and provide direction in the development, implementation, and communication of rules, procedures, and instructions (RPI) in support of Agency goals.

This position provides support for and follows SOP protocols. The Senior Analyst assists the Manager, RPI with multi-department and cross-divisional process updates. They draft and development agency level RPIs when needed.

The Senior Analyst also assists as directed with Safety, Maintenance, Security, and other stakeholders in the development of RPIs.

Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.

Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.

Essential Functions

1) Develop new, or revise department rules, procedures, instructions, communication protocols, in support of agency goals. Provide regular review of operating rules, procedures, and instructions to ensure compliance with all applicable federal, state, and local laws and regulations.

2) Lead the effort to development or revise department rules, procedures, instructions, communication protocols, and business processes that impact operations and in support of agency goals. Assist as directed with multi-departmental and cross-divisional process updates. Drafts and develops agency level RPI as directed.

3) Provide Analysis as it relates to keeping RPI(s) reviewed and update on time. Respond to and provide direction to the Analyst, RPI for maintaining the periodic review of all applicable RPI(s).

4) Support the processes to challenge, review and enhance operational standards and work practices, identifying opportunities to improve safety.

5) Apply strategies and protocols to facilitate teamwork under continuous improvement work model.

6) Participate in, and field policy feedback in agency safety committee meetings. Utilize this information to further update RPI.

7) Fill in as representative for RPI Manager in agency meetings that may result in process changes.

Position Requirements

A Bachelor's Degree is required.

A Bachelor's Degree in Public Administration, Transportation/Logistics, Management/Urban Planning, Business Administration, or Technical Writing is preferred.

A minimum of four (4) years of total credited experience.*

Three (3) years of experience in bus or rail operations are required.

One (1) year of experience in training, technical writing, project management, or other policy-type work is preferred.

Or any equivalent combination of training or experience.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".