Service Appointments Agent- Bdc

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Appointment Agent at Courtesy Hyundai, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Pay and Recognition

• Deferred Holiday Pay Match
• Paid training
• Weekly pay
• Stock Awards (select management and front-line team member’s eligible!)
• Paid holidays & paid time off

Insurance / Retirement

• Paid Parental Leave
• Health savings
• Insurance medical, vision, dental, accident, critical illness and hospital indemnity plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Short-term and Long-term disability plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Flex spending accounts (tax free)

Learning, Tuition Assistance and Career Development

• Professional growth and development opportunities
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Additional advantages

• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee assistance program
• Scholarship awards
• Student loan relief resources
• Aggressive Employee referral program with bonus opportunities
• Employee discounts on parts and service repairs

Our BDC (Business Development Center) Service Appointment Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Minimum typing 35-40 words per minute at minimum
• Various language proficiency is always a plus
• Partner with the service department to schedule vehicle service appointments
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Advanced computer & phone skills
• Agents must adhere to Asbury phone scripts
• Must be able to pass pre-employment screens (background and drug test)
• Answer all calls in a prompt, professional and courteous manner
• Team player
• Thorough documentation of all contacts within the customer management system
• Must be at least eighteen years of age
• Excellent customer service skills and motivation to be successful
• Contact and communicate with customers to identify automotive service needs
• Must be able and willing to receive a high amount of inbound calls
• Complete internet lead management service work plans on a daily basis
• Greet customers and provide information on shuttle schedule if needed
• Appointment setting experience a plus
• Experience using customer tracking systems to track calls and appointments preferred
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Able to multi-task in a fast paced environment
• Follow all dealership processes and procedures, high frequency of contact with customers