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Client Care Representative- Sales Bdc

Company

JM Family Enterprises

Address , Margate, Fl
Employment type FULL_TIME
Salary
Expires 2023-06-25
Posted at 11 months ago
Job Description
JM Lexus is currently seeking top talent as a Client Care Representative.
The Client Care Representative is a specialized, highly trained & skilled member of the Sales Client Care Center (BDC). The Client Care Representative handles inbound sales calls, processes Internet leads, confirms appointments, performs outbound follow-up calls to equity clients(VIP), follows up on Internet leads and any additional outbound calls requested by management that help lead to scheduled appointments, which helps ensure maximum efforts to meet sales objectives.

How You’d Spend Your Day:
  • Working flexible hours – All available store hours, including weekends and holidays.
  • Having strong product knowledge expertise, knowing all of the Lexus models and main features of each vehicle.
  • Mastering all training materials including Inbound Sales Call Guides and Strategic Responses (word tracks) in order to accurately answer all guest’s questions, promoting Lexus Plus principals and securing appointments with guests.
  • Performing outbound follow-up calls for no shows, equity clients(VIP), Internet leads, and any additional outbound calls requested by management that leads to scheduled appointments and sold units.
  • Keeping current with sales specials, all direct mail pieces, price matrix on new and pre-owned vehicles and any notices from the manufacturer.
  • Promptly and professionally answering inbound sales calls with the goal of providing an exceptional client experience resulting in a scheduled appointment.
Job Requirements:
  • Ideal candidate will display a great work ethic, project a “can do” attitude in the face of change, enjoy conducting outbound calls with enthusiasm and support the goals and objectives of the team.
  • Bilingual (English/ Spanish) preferred.
  • Ideal candidate must possess outstanding communication skills, to include writing skills, and maintain a cheerful and enthusiastic disposition.
  • 2+ years of sales or call center experience, required.
  • Ideal candidate will enjoy mastering all training materials provided in the SalesMastery™ Certification training provided by Blueprint, Inc. which includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections, etc.
  • Proficiency in utilizing VinSolutions, Dealer Daily, Roadster, CarNow, CDK and VehicleXchange, preferred.
#LI-MW1
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JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, sex, national origin, marital status, physical or mental disability, citizenship, military status, sexual orientation, genetic information or any category protected by federal, state or local law.

DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.