Service Advisor/Writer Jobs

What's the Brown-Daub advantage? We're a family-owned dealership with over 80 years experience, and have a long history of supporting the Lehigh Valley community. We are looking for energetic, friendly, and reliable individuals to help make out team even stronger!

What We Offer

• Career progression opportunities
• 401K plan
• Paid holidays
• Company-paid life insurance
• Paid vacation time
• Medical, vision, and dental plans available

Responsibilities

• Maintain good working relationship with factory(s) and foster positive employee relations.
• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Distribute work between technicians efficiently.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.

Qualifications

• Team oriented and self-motivated
• Fantastic communication skills with your customers
• Strong record of positive customer satisfaction results
• Professional, well-groomed personal appearance
• Demonstrated ability to manage others
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Organized and friendly personality
• Time management skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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