Service Advisor - Louisville, Ky

What to Expect Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. What You’ll Do

• Conduct Transactions w/ system; walk customer through correction and provide summary
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Return missed phone calls, email in no less than 5 minutes

What You’ll Bring

• Retail automotive service experience, preferred
• Willingness to learn new and innovative automotive technologies
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Associate Degree or certificate in Automotive Technology, preferred
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Perform detailed daily record keeping and reporting
• High School diploma or equivalent
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Must have and maintain a valid driver’s license and an acceptable and safe driving record
• Ability to follow oral and written instructions with attention to detail
• Must have two years of driving experience

Employee Benefits

Full benefits from day 1 for you and your eligible dependents

Medical plan options for Kaiser, Aetna PPO and HSA (including infertility and transgender coverage)

2 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Healthcare and Dependent Care Flexible Spending Accounts

Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

Company paid Life, AD&D, short-term and long-term disability

401(k) match, Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

Back-up childcare and employee discounts

Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

Voluntary Identity Theft and Legal Services plans

Adoption and surrogacy benefits

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program