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Company | Tesla |
Address | Peabody, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Renewable Energy Semiconductor Manufacturing,Motor Vehicle Manufacturing,Utilities |
Expires | 2023-05-29 |
Posted at | 1 year ago |
What To Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
- Coordinate the detail of every vehicle prior to delivery
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Return missed phone calls, email in no less than 5 minutes
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Must have two years of driving experience
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Retail automotive service experience, preferred
- Ability to follow oral and written instructions with attention to detail
- Perform detailed daily record keeping and reporting
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Work in a team-based environment and achieve common goal
- High School diploma or equivalent
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
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