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Company | The Pete Store LLC |
Address | Shrewsbury, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Truck Transportation |
Expires | 2023-06-23 |
Posted at | 11 months ago |
The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.
- 401K with company match
- Paid holiday and vacation
- Affordable employee health Insurance (medical, dental, vision)
- Provides a complete and accurate written cost estimate for labor and parts.
- Handles customer complaints-elevates as necessary
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or estimated time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Advises customers about necessary service for routine maintenance.
- Prepares a repair order showing time, cost and labor estimates for service.
- Establishes “estimated time.” Checks with the dispatcher, if necessary.
- Other duties may be assigned.
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
- Keeps work area clean.
- It helps identify a mechanical problem by questioning the customer.
- Maintains a professional appearance.
- Handles telephone inquiries regarding appointments and work in the process.
- Explains the work performed and the repair order charges to the customer.
- Process/Receive payments from customers as needed
- Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Confers with customers about inspection results, recommend corrective procedures, and prepare the work order for needed repairs
- Obtains the customer's signature on repair order; provides the customer with a copy.
- Maintains high customer satisfaction standards.
- Advises customers on the care of their trucks and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Six months to one year of related experience and/or training preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
- Ability to interpret instructions in written, oral, diagram, or schedule form.
- Ability to apply common sense understanding to carry out instructions in written or oral form.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Manufacturer Training
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