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Company | Hard Rock International |
Address | Honolulu, HI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-17 |
Posted at | 8 months ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Making proficient sales transactions - using a point-of-sale system.
- Answering questions - accurately and politely.
- Handling cash & other forms of payment.
- Taking guests’ orders.
- Demonstrating responsible alcohol service.
- Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Running food.
- Entertaining guests to create “Raving Fans.”
- Directing guests to areas & restrooms.
- Properly checks I.D.s – for guests who appear to be under 30 years old.
- Creating memorable experiences.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- Suggestive selling - using proven techniques.
- Maintaining a clean & organized station – including pre-bussing & table maintenance.
- Demonstrating impeccable product knowledge.
- Demonstrating knowledge of all table/station numbers.
- High School diploma or GED equivalents.
- Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).
- Displaying a positive and outwardly friendly attitude toward guests.
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to turn or twist body parts in a circular motion.
- Ability to sit for extended periods of time.
- Ability to travel via auto or airplane for long periods of time.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
- Maintaining HRC’s 5 core Values and Mission Statement.
- Recycling products, where possible.
- Maintaining a well-groomed appearance (“having a plan”).
- Practicing all general safety standards.
- Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.
- Following all uniform guidelines.
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