Senior Ux Researcher (Remote Ok)

Company Overview

Founded in 2007, Citrusbyte is a technology consulting company with a focus on how we do the work as a means to achieve great results.

Our customers, F1000's and startups alike, come to us because they need to change how something is done in order to succeed and they're looking for a solution that isn’t just about technology — but also people, process and leadership. We consult, form a diverse team of experts, and deliver strategy and execution all under one roof.

Our services range from new product development, pure R&D, legacy modernization, pricing strategy development, revenue generation, process optimization, to organizational transformation and cultural design.

Working at Citrusbyte

At Citrusbyte, we believe that creating an environment where great people can flourish is the best strategy for our business and the best way to solve our client's problems and deliver the greatest value.

Our focus on culture is supported by our shared vision to build a company where we want to work for the long-term. We avoid egos and embrace distributed leadership. We grow from constantly being challenged and seek to understand when presented with ideas we don't understand. We respect each other, default to trust and treat each other like adults and we also hold each other accountable for commitments. There is a lot about our culture that makes us great and we're continually looking to improve it. Read what we've published about our culture (https://medium.com/@willjessup) .

Responsibilities and Duties

• Develop an understanding of our client’s users, their competition and the marketplace
• Partner with Product Managers and Designers recommending research practices and providing UX feedback on solutions
• Coordinate recruiting, scheduling and communication with research participants
• Produce clear and impactful artifacts that surface the most meaningful stories from the research findings
• Lead research for discovery and iterative product development initiatives
• Plan, conduct, synthesize and communicate research findings to the internal team and our clients
• Manage relationships with third-party research vendors when needed

Qualifications and Skills

• 7+ years of product design research experience
• Product pricing research experience is an added plus
• Willingness to travel
• Experience with both generative and evaluative research initiatives
• Demonstrates expertise with preparation for and execution of interviewing, concept testing, usability testing, ethnographic research, diary studies, heuristic evaluations, surveys, personas, journey maps, remote testing and benchmarks

• Seasoned practitioner in both qualitative and quantitative research, with an appreciation for applying lean methodologies to process

Benefits and Perks

• We have comprehensive medical, dental, vision, and life insurance plans, plus we have a 401k plan
• We offer paid vacation and support healthy lifestyles through our physical fitness benefits program
• Once a year the entire Citrusbyte team gets together at an inspiring location to meet, work and play. This year’s retreat was in Tuscany, Italy!
• 100% remote

Citrusbyte expects employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities, and all decisions regarding recruitment, hiring, promotion, compensation, employee development decisions such as training, and all other terms and conditions of employment, will be made without regard to race, nationality, national origin, citizenship status, employment status, ethnicity, ethnic origin, color, creed, religion, belief, age, marital status, pregnancy, gender, gender identity, sexual preference, lifestyle, social class, military status, disability, physical features, or any other protected status. We oppose all forms of unlawful or unfair discrimination. Citrusbyte is an equal opportunity employer.

No statements by Citrusbyte are intended to create an offer of employment unless made in a writing signed by an officer of the company and no offer shall become effective unless countersigned by the prospective employee.

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