Senior Manager, Global Operations Communication

The opportunity

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. To achieve this goal we will have the most capable & advanced operations on the planet.

This role will be tasked with how we externalize these operational capabilities and brand the “Face of Flexport Operations” to the world. You will work closely with the Global Operations leadership and partner with our external comms and marketing teams on ways to better tell our story - with the goal of highlighting innovations, people, milestones, and operational capabilities externally.

Every company says this, but Flexport really is unique. We live at the intersection of technology and global trade - a fun, fascinating, complex place to be. The people attracted to that space are infinitely curious, resilient, and expect the best of themselves and each other.

You will

• Develop and execute on an external communications strategy that, in partnership with Global Operations senior leaders, connects customers to Flexport’s operational capabilities in an easy one stop shop.
• Advise senior leaders on comms moments and help create events and written communications for clients or potential clients as needed
• Partner closely with the Comms and Marketing teams to ensure content is inclusive of company-wide communications strategy.
• Develop innovative ways of engaging our customers through content and measure effectiveness on an ongoing basis and make recommendations on how to improve
• Create engaging content that is regularly updated in line with Global Operations strategic vision

You should have

• Ability to synthesize complex strategic initiatives into a cohesive story
• Great writing and presentation skills in English
• Experience in a high-growth tech or start-up environment is a plus
• 5-7 years of relevant experience in external communications, and customer engagement
• Proven track record of effectively collaborating with global and diverse teams
• Strong planning skills. You know how to manage complex projects, multiple stakeholders and competing priorities to create an actionable plan and get the most impactful work done.
• A passion for changing the world through global trade
• Experience advising executives and business leaders - agency or consultancy experience is a plus.
• You build the feedback loops that will make your plan a success: determining and informing the right stakeholders in Comms, Marketing and Ops leaders and beyond, gaining their buy-in and keeping them informed
• Ability to travel as needed to create content
• A BS/BA degree in a relevant field from an accredited college or university

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.

The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.)

$103,230 - $129,500 USD per year