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Company | Crisis24 |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Security and Investigations |
Expires | 2023-09-25 |
Posted at | 8 months ago |
At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?
- Oversee testing of hardware, systems, and applications monitored and operated by the HQCC to ensure operational readiness.
- Oversee deficiency management of security and fire life safety equipment, systems, and applications to ensure proper issuance of service, follow-up, and implementation of mitigating measures.
- Oversee coordination and communication with the PSU team.
- Ensure watch personnel is monitoring all systems used to support operational processes effectively and efficiently and according to defined SOPs.
- Incident Management as needed; Serves as the primary incident commander and manages spontaneous large and small-scale incidents as they occur and affect staff and operations.
- Review, edit, and publish reports, alerts, and notifications to internal and external stakeholders.
- Other duties and responsibilities as assigned.
- Supervise non-emergency and emergency telephone line communications
- Manages and coordinates all production activities on shift.
- Assign, manage, and coordinate service requests.
- Oversee intel/threat monitoring to ensure proper identification and escalation of events and incidents that could impact staff, operations, and reputation.
- Supervise all electronic records of daily activities and incident response actions executed by HQCC personnel. Oversee deficiency management to ensure proper issuance of service requests and follow-up.
- Must have two (2) + years related experience
- Demonstrated professional experience in Watch Operations is required.
- Knowledge of business continuity, emergency management, or incident support required.
- Coordination of prompt, high-quality responses to demands and information requests, and providing constructive feedback on analysis and writing.
- Critical thinking skills
- Ability to analyze business intelligence to determine the potential impact on WBG operations
- Excellent operational skills to ensure the efficient running of HQCC
- Excellent analytical writing skills
- Computer proficiency including MS Office Suite.
- Effective problem-solving skills
- Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties.
- The ability to speak, read and write the English language at the native level is essential
- Proficiency in a second language is desirable.
- Effective time management skills
- Excellent interpersonal and leadership skills
- Superior ability to perform multiple tasks in high-intensity situations. Multi-tasking skills with the ability to produce on deadline
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