Senior Director Of Clinical Operations

CircleLink Health is seeking a Senior Operations Leader to help us tackle the $600B problem of preventable chronic condition complications in America.
This role will report directly to the CEO and will help us fulfill spiking demand from a sales team that is repeatability generating customer contracts over $1M ARR each. We are looking for someone who has successfully led teams that scaled 1099 networks (e.g., gig workers) at technology-based companies.
The ideal candidate will have a mix of clinical, operational, management and analytical skills.
Requirements
Key Functions:

• Managing our remote enrollment team who compliantly onboard patients to our program
• Work with, and oversee interface with, Customer Success team regarding functions like clinic implementation hand-offs and expansion patient enrollments
• Ensuring our remote care coach nurses are efficiently and effectively engaging patients
• Managing our Operations Team which currently includes Learning and Development, Human Resources, and Support
• Opportunity to work on special projects such as business development, marketing, financial planning/strategy and product/data analysis
• Working with software/product team to build and maintain supply/demand matching algorithms plus other features to efficiently scale operations
• Growing our nationwide registered nurse network, including enhancing or rebuilding our scalable processes to recruit, orient and ensure quality care

Job Qualifications

• Initiative to act independently and create scalable processes where none exist
• Experience scaling tech-enabled 1099 networks
• 4+ years of management experience
• Executive level communication and analysis skills
• Ability to recruit and manage A players
• Passion for improving healthcare
• Values action over words and proposing solutions over voicing concerns

Benefits
Benefits:

• Remote work environment that allows you to work from anywhere.
• Meaningful work improving the lives and health of vulnerable patients nationwide.
• ClassPass and transportation credits (where applicable)
• 95% health insurance coverage (medical, dental, vision)
• International and diverse work atmosphere.
• Unlimited PTO
• 401(k) and shares in the company

About CircleLink Health: CircleLink Health provides the industry’s most scalable, automated and clinically effective Medicare care management platform. With zero upfront cost, and near zero staff workload, deployment of the platform allows providers to boost revenue and improve patient outcomes, all while maintaining 99% patient satisfaction.
We Offer a Fun Team Plus The Chance To Significantly Contribute To Products Proven To Improve Health For Underserved Americans With Multiple Conditions
Investors include the Riverside Company ($10B private equity firm), Fresco Capital, the Founder/CEO of Clover Health + founding board member of Flatiron Health, and Blue Cross/Blue Shield. We work remotely and in New York City.

• 88% reduction in ER visits, inpatient admissions and 30-day unplanned readmissions for high utilizers
• 31% reduction in overall healthcare costs vs. risk-matched control cohort (p = 0.030)
• 99% of patients satisfied with quality of our tele-RN care, per Nov. 2022 patient survey. (5% margin of error)