Senior Analyst Learning Analytics

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Position Title: Senior Analyst Learning Analytics (OSC)

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Position Summary

The Senior Analyst Learning Analytics supports Crewleaders and Crewmembers, both operational and JetBlue University (JBU), in data driven decision making. Through the development and facilitation of both formal and informal learning opportunities, the Senior Analyst educates Crewleaders and Crewmembers on the effective use of data. The Senior Analyst also supports the planning of analyses to continuously improve the effectiveness, learning transfer, and impact of JBU’s interventions. In addition, the Senior Analyst provides assessment and evaluation expertise to determine individual and team performance requirements, to identify gaps and potential causes of performance issues, and to recommend performance improvement interventions that will enhance individual and team efficiency and effectiveness. Finally, the Senior Analyst maintains leadership responsibilities, through direction and coordination of the Analyst(s).

Essential Responsibilities

• Develop a thorough understanding of JetBlue’s business needs, initiatives and goals
• Act as measurement and analysis subject matter expert by staying abreast of needs assessment and evaluation best practices
• Direct Analysts to advance the use of data for the improvement of JBU’s offerings
• Other duties as assigned
• Promote the effective use of data for decision making through the facilitation of both formal and informal educational and networking opportunities
• Employ the practical application of program evaluation theory to help corporate initiative leaders identify success metrics and to ensure timely measurement
• Share knowledge and skills both within and outside of JBU, advancing the culture of measurement within JetBlue and in the professional community, through offerings such as the JetBlue Insight Network (JIN)

Minimum Experience And Qualifications

• Experience with training metrics and evaluation methodologies
• Intermediate to advanced skills with descriptive and inferential statistics
• Legally eligible to work in the country in which the position is located
• Advanced computer skills in Microsoft Office Suite products
• Upbeat, positive, and a “can-do” attitude with an entrepreneurial spirit
• Ability to work effectively in an ambiguous, fast-paced environment
• Pass a ten (10) year background check and pre-employment drug test
• Strong facilitation skills (e.g., able to facilitate a cross-functional class with many different personalities, can lead teams to consensus, guide groups to self-discover rather than lecturing, etc.)
• Experience with performance and cause analysis
• Strong attention to detail
• Strong written and verbal communication skills
• Experience applying data collection, analysis, visualization best practices to ensure action
• Previous experience in a consulting capacity building successful internal/external customer relationships
• Three (3) years’ experience in Human Resource Development, Organizational Development, or Industrial/Organizational Psychology
• Authorization to work in the US is required. This position is not eligible for visa sponsorship
• Bachelor’s Degree in Psychology, Industrial/Organizational Psychology, Instructional Design, or related field OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
• Advanced critical thinking skills
• Ability to handle confidential information with professionalism and diplomacy
• Outstanding interpersonal skills
• Knowledge of program evaluation theory and approaches
• Proven experience with project planning, execution, and management

Preferred Experience And Qualifications

• Experience applying program evaluation theory and practices in a corporate setting
• Experience utilizing multiple data sources and approaches for training evaluation
• Experience applying descriptive and inferential statistics in a corporate setting
• Proven application of performance and cause analysis for performance improvement
• Six (6) years’ experience in Human Resource Development, Organizational Development, or Industrial/Organizational Psychology
• Master’s Degree preferred in Psychology, Industrial/Organizational Psychology, Instructional Design, or related field

Crewmember Expectations:

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Regular attendance and punctuality

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)