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Security Program Manager (Unarmed) - Methodist Hospital - San Antonio, Tx

Company

HSS Inc.
Address , San Antonio, 78229, Tx
Employment type FULL_TIME
Salary $72,186 - $82,026 a year
Expires 2023-07-19
Posted at 11 months ago
Job Description
Overview:

HSS specializes in managed security services in both physical and virtual high-risk environments – keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, government, oil and gas, schools, and other settings where safety and security are top of mind. With nearly 3,500 highly knowledgeable security and support staff, HSS protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. The combination of our experience and the way we deliver it through Our Agnostic Approach helps our customers stay calm and focused on what they need to do to keep their enterprises running smoothly. Headquartered in Denver, Colorado, the company provides services nationally and maintains a presence in most states. HSS is one of only a few companies to have earned leading industry designation and certifications – and maintained a positive customer retention rate since the company’s inception. More information about HSS can be found at hss-us.com.

The Security Program Manager provides leadership and administrative management to teammates, develops, implements and coordinates the security program activities within a hospital/healthcare setting.
Responsibilities:
  • Analyzes department functions and makes suggestions, recommendations or changes when appropriate to increase effectiveness and productivity.
  • Safely handle and maintain firearm that meets HSS guidelines.
  • Develops and updates operational security program documentation. This includes but is not limited to policies, procedures and training documents.
  • Partners with our healthcare clients and others across the organization to develop and implement security standards, policies and practices to make continual improvements and increase the effectiveness of security programs.
  • Manages operational budgets for security related programs.
  • Develop in collaboration with the hospital leadership risk mitigation and safety based initiatives within the security department Programs should focus on reducing risk of injury and other harm.
  • Handles employee complaints, grievances and investigations.
  • Works with security leaders to establish reliable data associated with critical goals or other key performance indicators that help the client reach their business objectives.
  • Apply HSS’ Use of Force Policy appropriately
  • Performance management; partners with recruiting and human resources in hiring teammates, growing and developing teammates through coaching and mentoring and formally evaluating the performance of direct reports.
  • Manages a team of supervisors and security officers who support healthcare security operations at client sites.
  • Participates in the planning, development and implementation of training, drills and exercises.
  • Coordinates resources and ensures adequately security coverages of client locations, to include extra coverage and special events.
  • Develop program process and strategies that result in the active engagement of all hospital employees within the overall security effort.
  • Develops and maintain plans for the effective deployment of security staff and programs throughout the healthcare facility through combinations of staffing, technology, training, education and awareness.
  • Develop and maintain partnerships with community partners. (e.g. Law Enforcement)
  • Analyzes effectiveness, productivity and profitability and makes recommendations and/or changes as appropriate.
  • Collaborate with peer hospital leaders to proactively develop security based training plans, and other applicable security measures and response plans.
  • Maintain compliance with all healthcare safety and security based regulatory standards, rules and regulations. This includes but is not limited to Joint Commission, Center for Medicare and Medicaid Services, state rules and requirements.
  • Manages time card processing, overtime utilization, and payroll accuracy.
  • Analyze historical security data (e.g. security incident reports) to identify trends; while subsequently developing risk mitigation strategies to address these trends.

Other Duties and Responsibilities
  • Proactively communicate key information and developments within the healthcare facility and security program to HSS administration.
  • Enforces and abides by all regulations and guidelines of the facility and HSS.
  • Conducts staff meetings.
  • Ensures applicable paperwork/computer data are properly documented and followed up.
  • Maintain active engagement on committees, workgroups, and taskforces with the healthcare facility.
  • Maintains a positive working relationship with the facilities security representative and other facility management personnel, and local public safety agencies.
  • Trains security personnel as necessary
  • Participates as needed as a transition team member for all newly acquired security clients.
  • Prepares reports and conducts presentations.
  • HSS is a drug-free workplace.
  • Works in a people environment that requires good to exceptional customer service skills.
  • Other duties as assigned.
Qualifications:
  • IAHSS Basic Officer, Advanced Officer and Supervisor Certifications preferred or must be completed within six months of assignment.
  • Conceptual and critical thinking skills and the ability to present ideas in a clear and compelling manner with attention to detail.
  • Prefer Bachelor’s degree and 5-7 years of management experience in a service setting or both a combination of education and experience.
  • Ability to manage and motivate employees.
  • Excellent computer skills, including knowledge of MS Office, PowerPoint and social media.
  • Prefer IAHSS Certified Healthcare Protection Administrator Certification.
  • Current and valid driver license and ability to meet the company’s driving requirements.
  • Able to multi-task, strong organizational skills and initiative to complete tasks and follow through on projects with little direction.
  • Ability to perform duties while maintaining a high degree of judgment, discretion, and confidentiality.
  • Strong writing communication skills.
  • Strong public speaking skills to participate in and/or lead a committee meeting.
  • Basic math skills that allows for general data gathering and reporting on findings.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks simultaneously.
  • Able to effectively communicate with all levels of the organization, including senior leadership, site leadership, and entry-level personnel.
  • Must be able to obtain and maintain any applicable jurisdictional armed security license(s) or certifications and/or client/contract specific licenses or certifications
  • Excellent people skills and ability to develop and manage successful business relationships with clients and prospective clients.
Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:
  • Wellness Program
  • Paid Time Off & Paid Holidays*
  • Employee Assistance Program
  • Identify Theft Protection Plan
  • Short-term & Long-term Disability Income Protection Benefits
  • Life Insurance for Teammate and Family
  • 401k Plan & Free Retirement Planning Consulting
  • Pet Insurance
  • Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
  • Medical, Dental, and Vision Insurance
  • Supplemental Medical Reimbursement Plans
  • The schedule of paid holidays may vary by location.

Compensation Range: $72,186 - $82,026/year, depending on experience.

Compensation is determined by factors like training or experience, work history, geographic location, and travel requirements. The Company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

HSS will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.