Security Operations Center Dispatcher

Security Operations Center Dispatcher

Overview

Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is seeking a Security Professional for a Dispatch Position in Normal, IL

Must be able to work weekends

Must be able to type at least 40+ words per minute accurately

Pay Rate : $ 24. 00 / Hour

Opportunities to advance to Supervisor Role at an increased pay rate!

Paid Accrued Time Off!

Allied Universal® is constantly growing and expanding, offering a variety of new job openings across our company. We welcome candidates that have security guard services experience as well as those that are new to the industry and want to start their career with us. Allied Universal® offers so much more than just jobs in security. We offer careers. We take great pride in fostering a promote from within culture. At Allied Universal®, we have countless examples of employees who worked their way up the corporate ladder and are now in senior leadership positions in security operations centers throughout the organization. Our goal is to provide you with the necessary skills you need in order to achieve a phenomenal career at Allied Universal®.

Allied Universal® is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facility. We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.

The SOC is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between multiple security departments.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• The ability to efficiently multitask
• Make emergency notifications as necessary pursuant to site Post Orders
• Someone who can speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Answer and respond to events and situations received over regular and emergency phones, 2- way radios, and intercoms.
• Heavy Customer Service Background - we are looking for highly motivated people who are dedicated to providing outstanding customer service to our client, our employees, and any guests and visitors.
• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems

BASIC QUALIFICATIONS:

• Minimum of 1 year of work experience in public sector dispatch or emergency operations centers
• Must possess one or more of the following:
  
  • Minimum of 1 year of verifiable data entry experience
  • Minimum of 1 year of work experience in public sector dispatch or emergency operations centers
  • Bachelor's degree
  • Previous Corrections, Law Enforcement, or Military experience
• Must be at least 21+ years of age
• Minimum of 1 year of verifiable data entry experience
• Bachelor's degree
• Previous Corrections, Law Enforcement, or Military experience

Knowledge and Skills Required:

• The ability to remain calm in the face of adversary/ elevated stressful situations
• Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events & to dispatch the proper teams to determine the best course of action to take.
• Ability to communicate effectively
• Ability to prioritize workload based on urgency
• Ability to work in a team environment
• Be organized with strong attention to detail
• Ability to adapt in a dynamic work environment while possibly working under pressure
• Demonstrated analytic and critical thinking skills
• Flexible working schedule to include nights and weekends
• Ability to type 40+ words per minute accurately
• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Ongoing Job training to enhance your skills in the position
• Paid Time Off: begin accruing PTO time for up to 2 weeks during the 1st year of employment, 3 weeks after 2-3 years of employment, 4 weeks after 3+ years of employment .
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
• Weekly Pay
• • Ongoing Job training to enhance your skills in the position
  • Health insurance and 401k plans for full-time positions
  • Flexible part time and full-time schedules that fit with your personal life goals
  • Weekly Pay
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
  • Paid Time Off: begin accruing PTO time for up to 2 weeks during the 1st year of employment, 3 weeks after 2-3 years of employment, 4 weeks after 3+ years of employment .
• Flexible part time and full-time schedules that fit with your personal life goals

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2023-1073719