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Security Officer Jobs

Company

Wynn Las Vegas
Address , Las Vegas, Nv
Employment type PART_TIME
Salary
Expires 2023-07-29
Posted at 11 months ago
Job Description

Security Officer

    Security Officers are responsible for the safety of patrons, employees and the Wynn and Encore Property. In addition, Security Officers are responsible for ensuring all laws and policies are followed while being responsible for creating a positive guest experience by adhering to the Forbes five-star standards and the Wynn and Encore Core Values and Behaviors.
    • Escort cash and chip transfers to and from the gaming floors
    • Responsible for maintaining the Wynn standards of exceptional service to patrons and employees
    • Will adhere to all Forbes Five Star standards in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
    • Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to patrons.
    • Direct cash or casino chip transfers to and from slots and table fills.
    • Perform crowd control and scene management
    • Communicate via radio in a clear and concise manner using clear language and radio codes.
    • Monitor and/or restrict access to areas under the officer’s control.
    • Be proficient in PC computer systems using all applicable office, security and inventory software as well as iPad email applications.
    • Maintain a professional appearance at all times, regardless of outside influences.
    • Look for opportunities to assist peers, patrons, other departments or leaders at all times.
    • Perform Security Lost and Found procedures.
    • Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management
    • Know the location of medical bags and routinely check supply levels, reporting any deficiencies to management.
    • Controls security incident scenes for safety and to protect the dignity of both patrons and employees
    • Provide medical assistance (to include, but not limited to First Aid, CPR and AED application) to any employee or guest in accordance with their medical training until official medical units arrive and take control of the situation.
    • Perform table game fills and credits.
    • Standing post to observe persons and activities on property to ensure compliance with applicable laws and Wynn polices.
    • Perform tower door ajar calls and other calls for service in the towers.
    • Will promote a positive guest experience at all times.
    • Monitor employee badge system, while employees “scan-in” to property; respond and report to management when unauthorized individuals gain access to the Back of House (BOH) area.
    • Gather all initial and applicable information from persons involved in security or safety related incidents.
    • Log vendors/visitors in and out as needed, following Wynn policies.
    • Maintain knowledge of gaming, state and city laws.
    • Other duties as assigned by management.
    • Navigate the property efficiently with the ability to conduct escorts using the fastest or most discrete routes possible by leveraging exceptional knowledge of property layout
    • Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary in accordance with company policy and applicable laws
    • Will enforce safety policies and procedures in their area of responsibility to ensure a safe environment for all patrons and employees
    • Perform Pit Drops.
    • Work to resolve any issue that arises from either patrons or employees
    • Attend required training classes and incorporates knowledge gained into daily work practices.
    • Monitor magnetometers for the presence of metal, indicating possible weapons to include knives, Electronic Control Devices (ex: Taser), and firearms. Utilize hand held magnetometer to detect metal on a person.
    • Perform ID checks to confirm compliance with state laws and Wynn policies.
    • Patrol the property to observe persons and activities, ensuring compliance with applicable laws and Wynn policies.
    • Maintain security and crowd control in areas of operation and report any potential or actual security violations to management and Security Communications Center (SCC); request additional security support as needed.


    Qualifications

    • Must successfully complete the Wynn Security Academy and FTO training
    • Be able to stand, sit, kneel, lift and walk indoors and outdoors for extended periods of time.
    • Must possess excellent communication skills, both verbal & written. Must be able to communicate English with patrons, management, and other employees to their understanding. Second language preferred but not required.
    • Must possess a positive, “whatever it takes” attitude.
    • Must be able to work effectively in stressful, high-pressure situations.
    • Must have strong customer service skills. Ability to deal with problems involving patrons and operational issues while maintaining a positive attitude.
    • Must have problem solving & decision making skills.
    • Must have handcuffs, handcuff case, handcuff key and flashlight.
    • A valid Nevada Gaming License, CPR and Alcohol Awareness certification are required and must be obtained before entering this position.
    • Perform essential job functions with attention to detail.
    • Pass the Security Officer practical assessment on a yearly basis.
    • Must be 21 years of age or older.
    • Must maintain confidentiality of patron information and pertinent hotel data.
    • Must be able to work alone or in a team

    Additional Information

    Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.