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Seasonal Full-Time Customer Care Associate - Remote
Company | BaubleBar Inc. |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-01 |
Posted at | 9 months ago |
WHO WE ARE:
- Work collaboratively with our Operations, Marketing and Sourcing teams to solve broader site, inventory, and processing issues
- Quickly and efficiently answer customers via email, text, and live chat
- Act as the eyes and ears of the website - in the words of the MTA, "If you see something, say something!" You'll troubleshoot user experiences on BaubleBar.com and be the first to flag customer-facing issues on our site
- You will be required to work overnight, evenings, and weekends, and at least four (4) shifts during peak between 11/23 – 11/28
- Provide 40 hours per week of Customer support during days, evenings, and rotating weekend hours after the initial training period
- Listen empathetically to customer feedback and use it to improve our site and processes where possible
- Temporary role will last approximately 12 – 18 weeks. Estimated start date for training 9/5/23
- This role will be remote
- A strong work ethic, top-notch written and oral communication skills, and high standards when it comes to customer service
- You love accessories, of course! Everyone at BaubleBar is passionate about what we do and the incredible products we sell
- Internship or work experience within retail or ecommerce
- Proficiency using G Suite (Google Docs, Sheets, etc.)
- Bachelor's Degree in communication or related field is preferred but not required
- Online customer service experience, and working knowledge of Kustomer, Shopify and/or NetSuite is a HUGE plus!
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