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Email / Chat Customer Service - Full Time

Company

Foot Locker Corporate Services, Inc.
Address , Wausau, 54401, Wi
Employment type FULL_TIME
Salary $15.50 an hour
Expires 2023-07-30
Posted at 11 months ago
Job Description
Overview:
At Foot Locker we obsess over the customer. This is where you come in! Foot Locker is seeking full-time eCustomer Care Specialists. This position is vital to the success of our brand. You will be responsible for providing a positive customer experience through compassion and problem-solving skills. This role provides opportunities to build your communication and career skills and learn about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is located on-site in our Wausau, WI office.
Available full-time schedule: Monday-Friday 1pm-9pm. Mandatory extra hours as required based on business needs.
Compensation: $15.50 / hour
Next available start date: Monday, July 10
Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.
Responsibilities:
  • Efficiently entering customer information and call notes into the order management system
  • Speaking with customers directly over the phone to resolve issues or concerns as needed
  • Documenting and handling all in-store customer service issues including responding to legal concerns
  • Accurately completing appropriate follow up actions for order and service resolution
  • Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
Qualifications:
  • Proficient computer navigation skills including ability to multi-task
  • Ability to be polite and professional while speaking to customers
  • Energetic and positive attitude
  • Ability to type 30 WPM minimum
  • High-level grammar and writing abilities
#LI-AF1
Benefits:
  • Casual dress code – Wear your sneakers to work!
  • Refer your friends and make some cash
  • 401(k) with company match and Roth option
  • 30-50% employee discounts
  • Recognition and appreciation programs
  • Education reimbursement program
  • Paid time off, including holidays
  • Opportunities for advancement
  • Medical / dental / vision / life insurance coverage