Yale Hospitality - Auxiliary Administration

79641BR

Schwarzman Center Hospitality Operations Director

None - Not included in the union (Yale Union Group)

Full time

Regular

Administration & Operations

Senior Manager; Senior Program Leader (27)

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Dining Halls, Dining Services

40

Flexible or Non-Standard (for anything other than Standard)

Central Campus

246 Church Street
New Haven, CT 06510

The Schwarzman Center Hospitality Operations Director of Operations reports to the Senior Director of Auxiliaries and works in tandem with the Director of Programing at Schwarzman Center to ensure overall successful hospitality operations of the Center. This position provides leadership for all operational support activities at the center, including material management, food and beverage retail outlets, events catering, room reservations, building maintenance and custodial operations. This position oversees a team comprised of managerial, culinary, service and custodial staff. This person is responsible for promoting a positive culture among team members that supports a system of operational excellence

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LEADERSHIP 1. Oversee and manage the work of a team comprised of managerial, culinary, service and custodial staff. 2. Establish and maintain a culture of excellence for a multi-faceted operation which aligns with Yale Hospitality, Schwarzman Center and University goals and objectives. 3. Develop broad initiatives that create best in class operations that increase satisfaction for students, parents and university stakeholder’s. 4. Provide leadership and mentoring for professional staff and union employees to ensure excellence and high-quality service standards. 5. Develop a culture that supports Yale Hospitality standards of operation. 6. Provide a high level of customer satisfaction and quality service for the Yale Community. COMMUNICATIONS: 7. Design and roll out marketing and communication strategies to enhance customer satisfaction and generate untraditional revenue. 8. Utilize exceptional communication skills to effectively work in partnership with Executive Director, Deputy Director, Program Director, managers and support team members. 9. Establish strong collaborative relationships with key internal and external stakeholders. 10. Collaborate with union leadership to develop on-going communication regarding job descriptions, work rules, and operational excellence. BUDGET: 11. Achieve financial goals by reviewing trends, guest counts, daily labor cost and other expenses. Make appropriate revisions or recommendations to operations as needed. 12. Develop and recommend the budget, marketing plans, and objectives and manage within those approved plans. OPERATIONS: 13. Oversee the daily building operations, including food & beverage outlets, catering, event operations, room reservations, custodial, material management, and waste management. 14. Ensure that all legal requirements are consistently adhered to including federal, state and/or local laws pertaining to alcoholic beverages and food safety and sanitation. Ensure adherence to University policies and procedures. 15. Plan and manage processes, practices and collaborate with various constituencies to ensure that operating programs are aligned with the pre-determined objectives. 16. Establish systems, processes and procedures to ensure adherence to quality assurance and standard operating procedures across all areas of the Schwarzman Center. 17. Conduct frequent inspection/analysis/critique of all food and beverage outlets, meeting rooms, rehearsal spaces and public spaces. 18. Incorporate new technology, trends, concepts, program ideas, and other relevant information into the operating methodology. 19. Prepare operational reports and analyses setting forth progress, adverse trends and make appropriate recommendations. 20. Strive to maximize the department’s and university sustainability goals. 21. Direct and coordinate emergency response efforts in accordance with department and University Emergency Management plan. Perform other duties as assigned.

Bachelor’s degree in a related field and a minimum of 8 years of experience or an equivalent combination of education and experience.

Well-developed organizational skills. Ability to manage and prioritize multiple projects simultaneously.

Strong oral and written communication, supervisory, conceptual and analytical skills.

Demonstrated institutional, hotel, or conference center skills that include a diverse range of operational oversite

Excellent interpersonal skills. Ability to work independently as well as be a member of a team.

Knowledge of food service quality and safety, sustainability standards and applied nutrition. Knowledge of establishing, monitoring and controlling alcoholic beverage programs.

1. Servsafe 2. Tips Certification

Yes

Yes

No

No

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
[email protected]

Yale University is a tobacco-free campus