Scheduling Coordinator- Hillard CTH

• Maintain reports gathering unfilled/open appointment slots
• Reschedules patients when clinic is cancelled, or per therapist/family request.
• Prints appointment schedule in advance for parent/guardian.
• Understands different activity types and resources, i.e. procedure, new outpatient appointment, treatment, follow-up, group etc.
• Notifies appropriate staff of conflicts with schedule
• Responds to patient and therapist needs in a timely and accurate way and clarifies deadlines when necessary.
• Schedules patients as directed by therapist/treatment recommendations, Clinical Lead, and/or Supervisor.
• Creates templates for schedules keeping in mind call schedules, monthly service schedule and vacation schedules as directed by clinical therapies leadership.
• Demonstrates skills in using computerized electronic patient management systems, such as Epic and Microsoft Office applications such as Outlook, Word, and Excel to support/complete patient management tasks related to scheduling, check-in and registration.

• Contacts or coordinates calls to all patients a week in advance to collect registration information
• At the time of contact for pre-registration confirms that the patient will keep the scheduled time

• Greets patients/families in a customer service friendly way
• Collect/assess/enter current demographic, social security number, insurance, guarantor, emergency contacts.
• Maintain adherence to HIPPA guidelines regarding patient confidentiality
• Add/assign Hospital Account Requisition (HAR) to be used for entire visit/billing
• Collect/assure/enter Primary care, attending and referring physicians address and phone numbers
• Collect/assure/enter financial class of patient based upon insurance/medical
• Downtime Registration
• Oversee registration and waiting room area. Assure clean/safe/organized

• Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls.

• High School graduate or equivalent.

• Excellent customer service skills to interact with the public internal and external
• Must be able to manage daily deadlines
• Two years previous medical secretary experience
• Knowledgeable in PC Operation

Minimum Physical Requirement:

• Typing on keyboard (Constantly)
• Talking on telephone (Constantly)
• 02% Filing Sitting (Constantly)
• 16% Paperwork
• Standing/walking/reaching/bending (Occasionally)
• 02% Xeroxing
• 40% Typing on computer
• 40% Answering telephones