Scheduler / Customer Liaison (Aerospace) - West Coast/Mountain Area Remote

Title:

Scheduler / Customer Liaison (Aerospace) - West Coast/Mountain Area REMOTE

KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA and other federal agencies. KBR’s areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity.

Our people make the world a more productive, efficient and fascinating place. And that’s only the beginning.

In this role, you'll act as a scheduler/planner that reviews requests for Quality Inspections from our Customer base and make determinations on how to best meet the schedule needs by allocating technical resources across North America and Mexico.

Based on the significant growth we have had over the last 2 years; this is a great learning opportunity for an individual that excels in a fast-paced environment.

Responsibilities for this role:

• Data entry in various business tools maintained for Management review and Service Level measurements
• Monitor and follow up on the progress of inspections to ensure work completion and assure customer schedule needs have been met.
• Performs all other duties as assigned.
• Accomplish technical document reviews to validate adequacy and correctness.
• Maintain accurate and good records of all transactions to enable good communication between team members and transition of work between other Schedulers in different work shifts.
• Utilization of emails, text messages, phone calls and other communication tools to efficiently schedule and route resources throughout the day.
• Perform duties as a liaison with Customers to schedule resources that accomplish highly technical work content based on customer input meeting their demand stream needs.
• Provide specialized technical expertise in support of KBR's and our Customers Quality programs.
• Using critical thinking skills, specialized technical expertise, problem solving and a degree of analysis, review customer requests and determine the best resource option to satisfy schedule demands.
• Make recommendations for corrective action/continuous improvements to our processes and work instructions.
• Responsible for maintaining quality/delivery service levels of our Source Inspection team for their work scope.
• Using excellent written and verbal skills, you will query Customers/Inspectors to fully understand, resolve and complete open requests in our scheduling system, including documenting the resolution in job notes and communication in our Tier Meetings.
• Conduct business in a highly professional manner with Customers, their Suppliers and KBR Inspectors such that we maintain good and collaborative working relationships across all levels.
• Under general supervision, works within a specialized function to complete tasks in accordance with procedures/policies.

Qualifications: Specific contract requirements regarding education and experience will prevail.

• Effective oral and written communication skills are required; ability to capture critical information in a succinct form.
• U.S. Citizenship Status required due to client requirement.
• Skills acquired for this job are typically acquired through a high school diploma and 4+ years of relevant experience.
• Ability to work remote and maintain a high degree team engagement/communication.
• Ability to work in a fast-paced environment and multi-task while following standard work to ensure we deliver our services in a consistent/repeatable means.
• Proficient in use of Excel and other similar structured data tools - Microsoft Teams experience for virtual team collaboration
• Ability to work occasional overtime as well as an occasional Saturday.

Preferred Qualifications/Behaviors Desired:

• Knowledge of Automotive or Aerospace supply base and associated requirements.
• Proficient with SharePoint data management.
• Continuous Improvement mindset that seeks to improve task efficiency and effectiveness.
• Previous resource scheduling experience driven by Customer demand.
• Ability to learn fast and apply learnings daily.
• Professional mindset that seeks to understand and respect customer requirements.
• Previous Quality Inspection experience.
• Knowledge of Aerospace Quality standards.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.