Salon Receptionist Jobs

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Offer beverages and chat with clients who are in the waiting area
• Order business cards, brochures and stationery as needed
• Inform clients about new services and discounts
• Process transactions (cash and credit cards) and issue receipts
• Maintain a tidy reception area
• Book and confirm appointments via phone and email
• Update client records with contact and billing details, appointments and services offered
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Manage our call centre

Requirements

• Hands-on experience with office equipment, like printers and POS systems
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Familiarity with processing transactions
• An ability to remain calm under stressful circumstances
• Solid organization and record-keeping skills
• High School diploma