Sales Support Associate - Remote

Company Summary

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Essential Functions

• Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
• Process reimbursement and cash out requests.
• Handle various dispatch activities as requested by sales managers and at representatives own discretion.
• Take reports from contractors and make decisions with a predetermined authorization limit.
• Communicate with various departments to coordinate completion efforts.
• Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.
• Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
• Provide cost for covered and non-covered items.
• Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
• Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers.
• Participates in department improvement plans, including brainstorming Falcon enhancements.
• Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
• Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.

Requirements

• Good organizational skills with the ability to multi-task, prioritize and follow up
• Working knowledge of Microsoft Office
• Strong problem solving and conflict resolution skills
• Good stress tolerance
• Fundamental understanding of Home Warranty policies, systems and appliances.
• Good math skills
• Negotiation, mediations skills
• Analytical and detail oriented
• High School Diploma or equivalent
• Good listening, verbal and written communication skills
• Proven customer service skills
• Ability to build relationships and create rapport
• Resilience
• Requires 2 - 4 year’s internal Claims Resolution Level II representative experience
• Advanced procedure and process knowledge.
• Understanding of sales / real estate transactions
• Sales experience desirable
• Advanced contract knowledge.

Salary Range:

$15.18 - 26.41

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.