Sales & Marketing - Community Manager I - Bilingual (French) - Remote

• Job Type:Contract

Posted 6 days ago

****This is a Bi-Lingual - French speaking role. **** ***PART-TIME HOURS days and evening shifts. Please indicate the candidate's availability on submission***

***PART-TIME HOURS days and evening shifts**

*** 20 hours per week**

:

• The community manager should be able to manage conversational calendars and proactively engage with customers.
• Participate within channels that the organization will be using in order to have firsthand knowledge of all opportunities within each platform. Have knowledge of influential resources for continual self-education; such sources can be online or event based.
• This role coordinates with the internal Editorial and Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand.
• Partner with associate account lead(s) assigned to brand(s).
• The value lies in the community manager serving as a hub and having the ability to personally connect with the customers (humanize the company), shepherd & provide feedback to many departments internally (development, PR, marketing, legal service, tech support, digital, etc.
• The Online Community Manager will implement the Company Online Community Strategy, managing engagement and interactivity with its audience, and fostering community spirit.
• Provide professional climate and interfacing/operations of own team and other Consumer Services departments and functions. Support senior staff in development, management, and maintenance of Consumer Services initiatives.
• Contributes in creating FAQs, responses.
• Interface with worldwide counterparts in the development of brand-focused best practices. Keeps up to date on Consumer Service, Customer Experience, and contact center and social media industry trends and best practices.
• The community manager is responsible for overseeing single or multiple K-C brands within a category, and ensuring that internal & external customers receive the best and most effective, integrated and efficient Customer Experience available.
• Consumer Services - General: Participate in new initiatives (i. e. social, global) and presentations to expand services offered and department revenue and profitability. Ensure that the company continues to remain strategically opportunistic by continually evaluating the company online marketing and outreach strategies, including both tools presently being used and emerging technologies.
• The online community manager will act as the external voice of the company and specific brands while simultaneously acting as the voice of the customers internally.
• The community manager could be responsible to communicate with multimedia communication channels when necessary, including phone, email, and live chat or mobile.

Qualifications:

• A minimum of 1-3 years of experience is typically expected in entering this position.
• Incumbent should hold a Bachelor degree, preferably in a relevant discipline (i. e. PR, journalism, communication, marketing or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.