Sales Manager Precious Jewelry

Summary Statement: The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

• Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
• Supports audit compliance to enforce department and stockroom controls, as applicable
• Reviews business with applicable Buyers for department and discusses action plans that will yield positive results
• Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
• Provides input on strategic objectives for the store and sets priorities accordingly by department
• Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
• Establishes plans and strategies in partnership with Client Development Lead(s)
• Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue
• Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department

• Communicates expectations for Associate behavior and holds Associates accountable
• Owns Associate performance management, career development, and coaching as needed
• Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
• Manages team's daily prioritization of tasks
• Manages people, product and placement, and sales promotion within department
• Recruits, hires, trains, and develops sales team, as applicable
• Sets goals for team in alignment with department objectives and supports Associates in achieving them

• Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience
• Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations
• Maintains a strong presence on the floor and is aware of what is happening throughout the day
• Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
• Partners with functional leads for execution of in-store selling events
• Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
• Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

• In addition to the above requirements, manages Alterations team**, Service Ambassador team, and Customer Service team, as applicable

• In addition to the above requirements, manages Alterations team** and Personal Stylist team, as applicable

**Store leadership will place Alterations / Sales Support teams as needed in their specific stores

• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• "Win together" mentality
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
• Proven track record achieving business results
• History of building, leading, motivating, and coaching teams to achieve objectives
• 4-year degree preferred
• Excellent oral and written communication skills
• Strong attention to detail
• 4-6 years of relevant experience, luxury retail fashion experience preferred
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred

• Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Promotes a positive environment of achievement, recognition, and celebration
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
• Creates a gracious and welcoming environment for internal and external customers as well as other partners
• Structures messages in a clear logical manner using the most appropriate communication medium
• Actively recruits and hires quality talent to add to team, planning for and creating talent bench
• Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
• Serves as a role model by establishing and adhering to high ethical standards
• Speaks with truth and candor, modeling how to challenge the status quo appropriately
• Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement
• Assures that rewards are tied to objectives and requirements
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
• Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates
• Responsible for the performance and career development of direct reports

• Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities
• Tracks progress against departmental strategies to execute properly and successfully
• Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)
• Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks
• Proactively shares information, best practices, and new ideas with team to improve business and performance
• Uses critical thinking skills to analyze problems and to recommend viable solutions
• Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people