Sales Associate-Tools/Home Improvement (Coral Gables)

The Sales Associate-Tools/Home Improvement is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

JOB DUTIES/RESPONSIBILITIES:

• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Uses basic internet navigation to access and print information and reports
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Meets or exceeds associate performance standards consistently
• Performs other duties as assigned

REQUIRED SKILLS:

• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

PREFERRED SKILLS:

• Sales experience
• Knowledge of offered products and services

JOB REQUIREMENTS:

• 16 years of age or older

01125

United States

01125: Sears Coral Gables FL

3655 SW 22ND ST

FLS- SEARS CORAL GABLES FL

Miami

FL

33145

Transformco Stores - Sears Hourly

Sales

Regular, Part-time

N/A

N/A

FL0801: Consultative Sales Trainee - C

Equal Opportunity Employer / Disability / Vet.

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Miami