Saas Implementation Program Manager - Dms

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking a highly motivated and experienced SaaS Implementation Program Manager to join our team. The ideal candidate will have a strong background in commercial real estate finance and knowledge of capital structure concepts and will be responsible for managing the full project lifecycle, from scoping and planning to execution and delivery. This role will be a part of our Client Success and Sales team working on deploying and scaling the next generation of tools for our clients. Our goal is to provide technology that helps our clients monitor the debt in their portfolios and provide hedging and derivative advisory services to reduce risk and increase profitability.
Key Responsibilities:
Develop and execute integration project plans, including timelines, data connections and mapping, resource allocation, and training
Collaborate with clients to understand their business needs and goals, and develop tailored solutions that meet those needs
Work with product teams and external partners, to ensure project deliverables are met on time
Communicate project status and progress on an ongoing basis to internal stakeholders and clients, and address any issues or concerns promptly
Proactively identify and resolve project risks and issues, and escalate when necessary
Continuously improve project management processes and methodologies to drive efficiency and effectiveness
Ensure the successful execution of customer implementation, onboarding and delivery of our current and future product offerings
Develop project management best practices that can be automated with productivity tools to scale execution across large and small accounts
Qualifications:
Bachelor's degree in finance, business administration, or a field related to project management
Minimum of 5-10 years of experience in SaaS integration program management required
Experience in commercial real estate finance or derivatives preferred
Proficiency in leading external client engagements
Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
Strong analytical and problem-solving skills
Ability to work independently and as part of a team, across global regions and time zones
Experience managing complex projects involving multiple stakeholders and cross-functional teams
Proficiency in Microsoft Office and other relevant software
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.