Rn - Phone Triage (Centralized Triage) - Remote Opportunity

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years! We are one of central Texas’ largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
• Demonstrates best practices and quality care.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Participates in orienting, training, and guiding team members.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment.
• Assesses the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
• Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.
• Works holiday shift(s) as required by Company policy.
• Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Education: High school diploma or equivalent. Graduation from an accredited school of nursing.

Experience:

Required: One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage.

Preferred: Telephone triage experience. Previous experience in an ambulatory, hospital, or home health setting. Bilingual in English and Spanish.

Knowledge, Skills and Abilities

• Ability to exercise initiative and judgment in selecting proper treatment.
• Ability to have excellent attention to detail.
• Ability to readily learn and apply information technology applications and take responsibility for updating skills.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Skill in nursing practices within the scope of responsibilities assigned to this role.
• Ability to apply nursing principles, practices and techniques.
• Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge.
• Ability to understand, recall, and communicate, factual information.
• Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor.
• Skill at finding and providing solutions that are customized to meet customers’ needs and concerns.
• Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to continuously adapt and contribute to meet growth and market needs of the company and own career.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
• Ability to collaborate with other groups and departments to reach common goals.
• Ability to manage competing priorities.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to apply common sense in performing job.
• Ability to understand and follow instructions and guidelines.
• Ability to respond appropriately to emergency situations.
• Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role.
• Ability to apply standardized processes appropriately; continuously improving processes.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast –paced environment
• Ability to perform job duties in a professional manner at all times.
• Skill in organization and efficiency.

Certificate/License

• Current licensure as a Registered Nurse (RN) in the State of Texas. Required to maintain a current registered nursing license during employment.

Work Schedule: Monday - Friday: 8:00am - 5:00pm, WFH after 90day training/evaluation period

Work Location: Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.