Retail Sales Representative Jobs

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

You will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Inform customers about discounts and special offers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Cross-sell products
• Stay up-to-date with new products/services
• Ensure racks are fully stocked
• Conduct price and feature comparisons to facilitate purchasing
• Provide customer feedback to the Store Manager
• Manage returns of merchandise
• Answer customers’ questions about specific products/services

Requirements

• Flexibility to work various shifts
• Ability to perform in fast-paced environments
• Knowledge of inventory stocking procedures
• Excellent communication skills, capable of building trusting relationships
• High school degree
• BSc in Marketing or related field is a plus
• Track record of achieving sales quotas
• Familiarity with consumer behaviour principles
• Basic math skills
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding the retail sales process