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Retail Sales Representative - Brownsburg, In

Company

National Railroad Safety Services, Inc. (NRSS)

Address Springfield, MO, United States
Employment type FULL_TIME
Salary
Category Truck Transportation
Expires 2023-06-12
Posted at 10 months ago
Job Description
Position Overview


Sales Representative/Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.


Responsibilities


  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology instore.
  • Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
  • Training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Approaching service and sales needs with patience, honesty, and empathy.
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Builds proficiency related to serving and selling to our customers, while providing a best-in-class customer experience and building loyalty by:


Requirements


  • 6 months of customer service and/or sales experience, Retail environment preferred
  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Effective at balancing customer experience and performance goals.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Desire to be a part of the game-changing T-Mobile store team.


Expectations


  • Keeps all aspects of the store's appearance neat, clean, and organized for customers and fellow employees.
  • Assists in maintaining store merchandising to ensure that customers have the best in store experience possible.
  • Strictly follows all Inventory policies Job Title: Roadway Worker In Charge (RWIC) Location: Springfield, MO Job Type: Full-Time FLSA Status: Hourly; Non-Exempt Reports To: District Manager Travel: Yes, travel is expected for this position (50% - 85% on average). Supervisory Responsibility: No Compensation: Negotiable, based on skills and experience.


Company Profile


National Railroad Safety Services, Inc. (NRSS) is a certified DBE/WBE firm primarily focused on providing safety services to the railroad industry. NRSS is the most trusted name in the railroad industry for providing qualified field safety staff and safety training. To best serve the railroad industry, NRSS provides all of these services in the continental United States, Canada, and Mexico. NRSS has the proven ability and the proven safety record to handle any project. Find the safety you have been missing today!



National Railroad Safety Services, Inc. (NRSS) is seeking a Roadway Worker In Charge (RWIC) to support railroad flagging services for Class 1 Railroads, Regional Short Lines, Transit Systems, State DOT's, as well as Railroad Suppliers, Contractors, and Consultants alike.


Required Education


High School Diploma or Equivalent.


Required Experience


Minimum 2 years of experience with a Class 1 Railroad, Regional Short Line, Transit System, State DOT Rail Division, Railroad Supplier, Railroad Contractor, and/or Railroad Consultant; preferably within the Maintenance Of Way (MOW) Department.


Key Success Factors


  • Attention to Detail: Ability to work in a conscientious, consistent, thorough manner, and attend to details while pursuing quality when accomplishing tasks.
  • Stress Tolerance: Ability to maintain stable performance under pressure or opposition (such as time pressure or job ambiguity).
  • Innovativeness: Ability to devise new plans for quality excellence.
  • Customer Service Focus: Ability to provide service excellence to internal and/or external clients.
  • Thoroughness: Ability to ensure that one's work is complete and accurate.
  • Communication: Ability to clearly convey information and ideas through a variety of media to employees/clients in a clear and succinct manner.
  • Initiative: Ability to identify what needs to be done and take action before being asked.
  • Knowledge: Ability to navigate various rulebooks and/or regulations and demonstrate mastery.
  • Accountability: Accept full responsibility for self and contribution as a team member.
  • Organization: Ability to maintain materials and/or records in a clean and ordered manner.
  • Decision Making: Ability to identify/understand issues, problems, opportunities and take appropriate action based on available facts, constraints, and probable consequences.
  • Analytical Thinking: Ability to analyze and synthesize information to understand issues, identify options, and support sound decision making.
  • Adaptability & Flexibility: Ability to consider a variety of issues that exist in the work place and change from one task to another as necessary.
  • Teamwork: Promote cooperation and commitment within a team environment to achieve goals and deliverables.
  • Planning: Ability to plan and prioritize work load to manage time effectively and accomplish assigned tasks.


Job Requirements


  • Strong technical knowledge in Railroad Engineering, Railroad Design, Railroad Construction, and Safety.
  • Demonstrated ability to develop and maintain strong client relationships.
  • Proficient computer skills in Citrix Applications.
  • Proficient computer skills in Android OS; on tablet & smart phone.
  • Proficient computer skills in basic email, phone, and text message applications.
  • Strong oral and written communication skills.
  • Ability to successfully complete Federal, Client, and/or Company Specific Training.
  • Ability to travel for extended periods of time; sometimes month(s) at a time.
  • High level of accuracy and attention to detail; well organized.


Job Duties


  • Enforce Contractor training requirements.
  • Identify rule violations and resolve in accordance with Railroad, State, and Federal Policies.
  • Enforce all Railroad, State, and Federal Policies.
  • Submit daily field reports detailing Contractor and/or Railroad activities.
  • Provide jobsite coordination.
  • Provide On-Track Safety in accordance with 49 CFR 214 Federal Regulations for Class 1 Railroads, Regional Short Lines, Transit Systems, State DOT Rail Divisions, Railroad Suppliers, Railroad Contractors, and/or Railroad Consultants.
  • Provide clear and concise communication with Dispatchers, Train Crews, other Railroad Personnel, and/or Contractor personnel.
  • Provide clear, concise, and thorough job briefings with all personnel on each job site.


Work Environment


This job operates in a field environment.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


  • Must be able to drive long distances and/or travel by other modes as necessary.
  • Must be able to hear, speak, read, and write clearly in English.
  • Must be able to stand for long periods of time and/or walk on level/uneven ground.
  • Must be able to see up close, distances, colors and have use of peripheral vision and depth perception.
  • Must be able to tolerate dusty/noisy conditions.
  • Must be able to tolerate extreme heat/cold temperatures.
  • Must be able to lift and/or move up to 50 pounds.


Benefits


  • Short Term, Long Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance
  • 401(k) Retirement Plan
  • Paid Vacation and Holidays


Keywords


Assistant Division Engineer (ADE), Assistant General Manager (AGM), Assistant Roadmaster, Bridge Inspector, Bridge Manager, Bridge Maintainer, Bridge Supervisor, Division Engineer (DE), Employee In Charge (EIC), Flagger, Flagging, Flagman, Flagmen, Flagperson, Foreman, Foremen, General Manager (GM), Maintenance Of Way (MOW), Manager Track Maintenance (MTM), Manager Track Projects (MTP), Rail, Railroad, Railroad Project Manager, Railway, Railway Project Manager, Roadmaster, Roadway Worker, Roadway Worker In Charge (RWIC), Roadway Worker Protection (RWP), Safety, Signal Inspector, Signal Maintainer, Signal Manager, Signal Supervisor, Track Inspector, Track Maintainer, Track Manager, Track Supervisor.


Safety Commitment


All employees of all levels are to remain committed to safety at all times while employed at National Railroad Safety Services, Inc. (NRSS). As such, no job is so important and no service is so urgent that we may not take time to perform all work safely. Simply put, safety is our way of life. By placing safety first, we not only ensure the wellbeing of our employees, customers, and communities, but we hold true our commitment to being the leader in safety throughout the Railroad Industry.


Closing Statement


National Railroad Safety Services, Inc. (NRSS) is an Equal Opportunity/Affirmative Action Employer. Any candidate selected for this position must be able to successfully pass pre-employment/recurrent background checks, drug/alcohol testing, and classroom training.


Job Posted by ApplicantPro