Restaurant Server/Bartender Jobs

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

• Ensure overall guest satisfaction.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with the operation of the P.O.S system.
• Ability to stand during entire shift.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Flexible and long hours sometimes required.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Perform other duties as requested by management.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Pre-bus all tables removing soiled dishes after each course.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Receive and deliver food and beverage orders and collect payment.
• Maintain a friendly and warm demeanor at all times.
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations. This position is for the overnight shift.

• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Investigate assault complaints.
• Perform other duties as requested by management.
• Must be able to show initiative, including anticipating guest or operational needs.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to stand during entire shift.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Check ID of visitors/employees as necessary.
• Provide escorts to persons carrying money, or other requests.
• Must be able to cross-train in other hotel related areas.
• Administer First Aid/CPR as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Complete Incident/Accident reports in a clear and concise manner.
• Access secured areas for authorized personnel.
• Flexible and long hours sometimes required.
• Assist during medical emergencies.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Challenge suspicious persons.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Monitor employees as they enter and exit the building.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor at all times.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Monitor TV cameras, if applicable.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Document all deliveries.
• Use proper radio etiquette at all times.
• Check safety hazards.
• Ability to physically deter individuals who pose a threat to employee and/or guests
• Administer Heimlich Maneuver and or First Aid/CPR as necessary (certification will be provided as needed).
• Maintain and review daily activity log.
• Respond to altercations, and investigate.
• Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
• Ability to climb and descend stairways and run.
• Maintain confidentiality with respect to guest and employee incidents
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Have knowledge of hotel and guestroom locking systems.