Restaurant Server Jobs

Compensation Type
Hourly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .
Overview
The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Ensure overall guest satisfaction.
• Pre-bus all tables removing soiled dishes after each course.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Receive and deliver food and beverage orders and collect payment.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Consistently upsell food, beverage and promotional items to guests.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Be familiar with the operation of the P.O.S system.
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Ensure that tables and side stands are kept stocked, tidy and clean.

Qualifications

• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Maintain a friendly and warm demeanor at all times.
• Perform other duties as requested by management.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Flexible and long hours sometimes required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.