Resource Manager Jobs

KLR is one of the fastest growing accounting firms in New England. KLR is ranked as one of the Top 100 accounting and business consulting firms in the United States. KLR operates four (4) offices in MA and RI and has more than 280 professionals. Due to firm wide growth, we are seeking a Resource Manager to be an integral part of our leadership team.

Our Resource Manager role will be an integral part of our people team and success of our people and Firm at KLR. As a Resource Manager at KLR, you will collaborate across disciplines to identify staffing needs and skills across projects, document existing and needed skills, and schedule and manage team capacities, ensuring full utilization of team members and an accurate forecast of staffing needs. You'll work together with business development and operations to prepare new teams based on confidence levels in the sales pipeline, and with delivery teams to maintain staffing across ongoing projects. To succeed, you will need to exercise excellent communication skills, strive to uphold and optimize processes and make decisions that balance business goals (utilization and cost of delivery), delivery needs and timelines, as well as the developmental and recharging needs of our team members.

The primary objective of the Resource Manager is to ensure we have the right people, with the right skills and for the right price, assigned and scheduled to the right engagements and projects at the right time, to optimize our resources, which means our resources are:

• As productive as possible and fully utilized at their highest and best use (not having managers doing work that associates or paraprofessionals can do less expensively).
• Strategically planned with budgets and build/ buy pipelines for the future at all levels.
• Properly balanced to meet the short- and long-term needs and motivations of our three constituencies: self/ team members, clients, and Firm with including self-development, coaching/ mentoring and training others, business development / relationship management, innovation, and PTO / recharge time.

Responsibilities

Strategic workforce plan, budget, schedules, and dashboard / reporting for optimum resource management

• Maintain up to date skill inventories of skills needed to accomplish key outcomes of various engagements and skills we have by team member, level, and team.
• In partnership with the CPO, COO/CFO, and heads of departments, develop, execute, and communicate strategic workforce plans pertaining to visibility, the accuracy of demand, the status of sales pipeline, and fulfillment strategy. Adjusting the plan, if needed, to incorporate unplanned growth and / or turnover.
• Use skill inventories, fees paid, and bill rate and pay rate to match resources to engagements to yield the highest margins and continue to develop team members and ensure highest and best use.
• Work closely with departmental heads to manage and input a rolling 6 -12 month set of resourcing assignments and projections that feeds into a dashboard used to assess resourcing assignments by clients, disciplines, and individuals. Curate reporting for internal stakeholders that communicate insights like utilization trends, unallocated resource reporting, and ongoing staffing needs.
• Make recommendations for skill development and additional talent acquisition to CPO, COO, and department heads.
• Maintain up-to-date records of engagement letters and staffing plans.

Weekly and monthly scheduling and resource management

• Lead weekly resourcing meetings with heads of functions to discuss staffing needs, identify areas of underutilization, as well as opportunities to rebalance workload, and ensure key milestones and ad-hoc requests are filled.
• Collaborate with departmental heads to determine work and / or resource gaps that could be done by less expensive resources internally or externally. Work with department heads and talent acquisition to source, upskill (if necessary), recruit and manage this type of talent, availabilities, project assignments, and negotiated rates – actively maintaining all necessary details.

Qualifications

• Have 3+ years of experience in a project management or resource management role (experience managing demand and capacity, overages, budgets, team member allocation, etc.).
• Highly organized individual who excels at time management and prioritization in a fast-paced environment.
• Well-developed abilities to impact and influence at various levels of the Firm through building strong relationships.
• Professional services experience is preferred, but not required.
• Possess a solution-oriented approach to problem solving, with the ability to perform well under pressure in response to changing priorities.
• Ability to handle sensitive situations, information and conversations with professionalism and confidentiality.
• Are a self-starter and problem solver with meticulous attention to detail.
• A passion to help and develop people – making yourself readily available to answer questions and offer support.
• High level skill in excel and Power BI and experience transforming data into insights
• Effective verbal & written communication skills, with an ability to adapt style for various audiences.
• Bachelor’s degree in business, communications, or a related field.

Additional Consideration for Candidates who posses:

• Previous Project Coordination or Management experience
• Expertise with Enterprise Resource Management software or similar
• Project management certification
• Experience working with professional service projects

KLR is committed to work/life balance, and offers a comprehensive compensation and benefits package, including:

• Unlimited Paid Time Off
• Tuition Assistance & CPA prep costs.
• Mentorship program and professional leadership development
• Competitive referral programs for prospective talent and clients.
• 401k + Employer Match

KLR is an affirmative action-equal opportunity employer. KLR complies with applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.