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Resource Management Office Business Partner
Company | Esri |
Address | Charlotte, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-10-23 |
Posted at | 9 months ago |
Overview
- Support PSA skill data reviews, maintenance, and process updates
- Effectively support engagement owners with fulfilling engagement staffing requests
- Review and recommend modifications to internal processes as needed for process improvement, workflow efficiency and effectiveness to best support our internal customers
- Flag resource allocation conflicts needing resolution, escalating as required
- Facilitate fulfillment of project staffing requests, prioritizing resource requests, working with project managers, engagement owners, team leads, and other stakeholders as appropriate to ensure resource requirements are fulfilled with the appropriate individuals within the necessary timeframe; this may include support for third party sourcing as required, and providing analysis and trend information to assist in the recruiting process
- Develop credibility among teams: Work with department, RMO Manager, and other stakeholders as appropriate to identify skill gaps and requirements to support internal staff training and development goals
- Support and drive resource staffing & Interlock status meetings for supported departments; preparing and distributing materials as needed, and capturing all follow up actions and notes
- Analyze data from various reports on resource demand vs. availability, staff over allocations, skill gaps, billability metrics, and more
- Support workload balancing, prioritization, resource scheduling, and integration of resources into multiple projects in order to maintain optimal utilization of resources
- Establish self as a trusted advisor, partnering with assigned department points of contact on strategic resource management and planning
- Conduct research to identify alternate staffing solutions
- Champion the resource management function and workflows within Esri Professional Services
- Exceptional communication, presentation, influencing and analytical skills
- Bachelor’s degree in business administration, human resources, communications, or a related field
- Entrepreneurial spirit with proven ability to take ownership and drive results in complex, ambiguous situations
- Familiarity with forecasting processes and tools
- 5+ years of professional work experience in a similar position, or supporting similar responsibilities
- Interest in and ability to learn and understand high-level technical requirements and translate into skills required to staff work
- Proven inter-personal and collaboration skills
- Demonstrated work experience in resource management, project management, and/or customer service
- Familiarity with Professional Service Automation systems (PSA) preferred, Kimble PSA experience a plus
- RMCP certification
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