Resident District Manager Ii - K-12 Schools Food Service - Winston Salem, Nc

Job Summary

Working as a Resident District Manager (RDM), you will provide leadership and direction to a K-12 school food service operation. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to feed kids.

Key Responsibilities:

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of al policies and procedures
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time

Required Qualifications:

• Educational minimum and work experience per USDA Professional Standards for the account(s)

Preferred Qualifications:

• Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area
• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Excellent computer skills and proficiency with Microsoft Office suite and POS software
• Is well-versed in all aspects of foodservice management with a proven track record of success
• Champions the inclusion mindset, and is proactive, positive, professional, and resilient
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills

Occasional travel required in this position