Reservations Sales & Services Representative (Chicago)

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Key Responsibilities:

• At United caring is one of our cornerstones. Caring happens regardless of whether a customer’s request is difficult or easy. You will always be required to remain calm, positive, and caring even in challenging situations. You must have the ability to use empathy to understand your customer’s perspective and what they might be thinking and feeling.
• Taking calls in a fast-paced call center environment
• Handle incoming phone calls that include booking itineraries and answering inquiries from customers
• Apply customer service and sales techniques to optimally address customer needs
• Maintain statistical excellence in all areas to support productivity goals
• $18.51/hour, with yearly increases (as per the union contract)
• Efficiently handle requests; assist all customers including those with disabilities using United guidelines
• Consistently deliver a standard-setting product to our customers
• Maintain an ergonomically correct work area
• Answer any other questions from our customers
• 100 % Onsite at our Customer Contact Center in Chicago, IL (Near O’Hare International Airport)

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Computer literacy, including being able to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
• Be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends, and holidays
• Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
• At least one year experience in sales, customer contact, call center, customer service or other related work is preferred
• Reliable, punctual attendance is a crucial function of the position
• Able to pass a 10-year security background check
• Must be legally authorized to work in the US for any employer without sponsorship
• At least 18 years of age with a high school diploma/GED or equivalent
• Successful completion of interview required to meet job qualifications
• Ability to sit and work at a computer for extended periods of time while communicating with customers
• Fluent in English (written and spoken)

What will help you propel from the pack (Preferred Qualifications):

• Airport Experience (operations, customer service, baggage, customer solutions)
• 2+ Years of Customer Service Experience
• 2+ Years of Contact Center and Call Center experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT