Guest Services Agent Jobs

Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. Responsible for screening patients for COVID-19, which entails, temperature taking, asking screening questions, and handing out masks to patients in need, while logging use of inventory in database in addition to securing inventory for next shift. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service. Fargo Location: Responsible for the safe operation and transport of the vehicles belonging to patients and visitors on the property of Essentia Health and on the public streets and will prevent congestion by directing traffic in the front of the medical center. Work Experience: East Market: Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment.
Education Qualifications
No educational requirements.
Licensure/Certification Qualifications
East Market:
Basic Cardiac Life Support (BCLS) certification within 6 months
West Market And Brainerd Lakes
Must meet the driving requirements and criteria acceptable to Essentia Health's insurer
FTE
0
Shift Rotation
Day/Eve Rotation (United States of America)
Shift Start Time
Varies
Shift End Time
Varies
Pay Range
$15.15 - $22.73 / hour
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.
Weekends
Not at this time
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.