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Reservation Agent - Maui - Part Time
Company | Blue Hawaiian Helicopters |
Address | Kahului, HI, United States |
Employment type | PART_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-05-14 |
Posted at | 1 year ago |
Job Summary
- Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue
- Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options
- Attend scheduled team meetings and 1:1 development meetings
- Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information
- Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
- Must have a can-do attitude and be able to solve problems efficiently and effectively
- Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin
- Other duties as assigned
- Review the next day’s reservations, resolve booking errors, and communicate changes to Reservations Management
- Indicate the percentage of time spent traveling - 2%
- Regular scheduled attendance
- 1-2 years of experience in working in a customer service environment.
- High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience.
- 1-2 years of Sales experience.
- Must be able to work a flexible schedule including weekends and holidays.
- Must be able to successful meet deadlines on a daily basis.
- Ability to multitask and work as part of a team.
- Ability to persuade and encourage favorable business outcomes.
- Comfortable working on computers and answering multiple phone lines.
- Excellent verbal and written communication skills.
- Knowledge of the Alpro or FareHarbor Software is preferred.
- Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
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