Front Desk Agent Jobs

SUMMARY

Location: Residence Inn and Fairfield Inn by Marriott Boston Waltham

Position Type: Non-Management/Full-Time

The starting pay rate for this position is $18.50 per hour.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Job Requirements:

• Prepares all necessary reports during each shift for the management team
• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Readily available and approachable for all guests while providing excellent guest service
• Ability to work well in stressful situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• DailyPay - Work today, get paid tomorrow
• Family Leave
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Employee Assistance Program
• PTO and Payroll Incentives for Annual Wellness Exams
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Health Care including Medical, Dental, and Vision Insurance
• Paid Sick and Vacation Time

Rewarding Hard Work:

• Free room nights at our hotels and employee discounts within your hotel brand
• Career Growth through our in-house training program with a path personalized to your desired goals
• Incentive based bonus program
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Team Member of the Month, Quarter, and Year recognition and bonus
• Discounts for friends and family within your hotel brand
• Referral bonus program to ANY of our locations

Equal Opportunity Employer