Research Analyst Jobs

Are you a skilled social scientist? Are you interested in applying your expertise to solve transportation problems? Are you passionate about serving the people in your community through your work? If yes, you should consider the Research and Analytics Division (RAD) at the agency.

Come join the RAD team and enjoy a supportive, fun environment with a healthy work-life balance. The agency provides excellent employee benefits, and a great employee experience.

This position offers a flexible schedule with remote and in-office work.

Position Responsibilities

• Other data collection tools.
• Assists in identifying agency information gaps.
• Effectively manages and tracks timelines, requirements, and deliverables of assigned work.
• Conducts quantitative and qualitative analysis.
• Collects, organizes, and maintains research data.
• Assists in the preparation of presentations.
• Provides actionable insights that improve the customer experience.
• Gathers requirements to develop research projects.
• Survey questionnaires,
• Identifies and applies appropriate social-science methodological approaches to research problems.
• Assesses the success of customer and employee-focused initiatives.
• Applies best practices to develop:
• Focus group discussion guides, and
• Conducts literature reviews, background research, and best-practice reviews on topics of strategic importance to the agency that have sociological / psychological aspects (e.g., customer experience metrics and targets, factors that influence travel-mode choices, etc.).

Essential Duties

1. Research: Under general supervision, contributes to research projects. Including development of research objectives, project design and methodology, implementation, analysis, reporting, presentation, and interpretation of quantitative and qualitative data.
2. Data: Ensures data integrity, suitability for purpose, and accurate interpretation of analyses. Collects, organizes, and maintains research data.
3. Engagement and advocacy: Enables, supports, and encourages use of data in decision-making. Engages internal partners in the development, use and integration of data. Serves as a subject matter expert to internal partners. Regularly provides presentations and guidance to internal audiences.
4. Organization: Manages assigned work by setting clear, reasonable expectations, and facilitating delivery and achievement of those expectations. Manages competing priorities and interests.
5. Performs other duties of a similar nature or level.

Minimum Qualifications

Education & Experience

• Two years’ experience developing qualitative data collection tools (e.g., survey questionnaires, focus group discussion guides, etc.).
• Two years’ experience conducting quantitative and qualitative analysis of social-science or related data.
• A bachelor’s degree in psychology, sociology, marketing, research, or similar field.

An equivalent combination of education, skills, and experience sufficient to successfully perform the essential duties of the job such as those listed above may be considered.

Preferred Qualifications

• Experience in SurveyMonkey, SQL, Python and / or R.
• Knowledge of public transit: planning, marketing, and operations.
• Experience designing marketing personas.
• Expertise in advanced data techniques (e.g., Multivariate Regression, Forecasting, Clustering, Text analysis, Machine Learning, etc.).
• Experience in guiding teams or projects and applying project management methods and techniques.
• A Master’s degree or Ph.D. in social sciences.
• Knowledge of alternative / innovative transportation strategies.

Skills

• Fostering an inclusive workplace where diversity, equity, and inclusion are valued.
• Communicating complex technical information to various audiences.
• Developing customer or employee-facing data collection methods.
• Expressing complex information in plain English that is understandable to a diverse audience (i.e., 6th-grade reading level).
• Team player: encouraging, communicative, supporting, contributing, and enthusiastic.
• Analyzing data (e.g., survey, focus group, etc.) to provide actionable recommendations.
• Developing thematic analyses - identifying, analyzing, and interpreting qualitative data patterns.
• Ensuring that data, analysis, and research are effectively organized and documented.

Application and Selection Process:

• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.
• Only on-line applications accepted.

Employee Benefits:

Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance. Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan. In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and nine (9) paid holidays throughout the calendar year.

Full list of all benefits and details can be found here.https://alliantbenefits.cld.bz/Community-Transit-2023-Benefit-Guide

Agency provides a tobacco-free and drug-free work environment. As a recipient of federal funds, agency is an Equal Opportunity Employer and does not unlawfully discriminate on an basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.