Remote Patient Service Agent- Tennessee

Overview

Anne Arundel Dermatology (www.AADermatology.com) is one of the region’s largest dermatology and cosmetics practices in the mid-Atlantic. We are growing incredibly fast and we are seeking to add talent to our high-performance Tennessee Patient Service Center. This role will be fully remote and basic equipment will be provided. Applicants must be residents of the state of the following states to qualify FL, GA, MD, NC, PA, TN, VA. Here are the reasons why you should come work with us

• Monday through Friday shifts available (work-life balance)
• Earn extra paid days off with strong attendance and reliability
• Earn an additional 10%-20% in monthly performance bonuses
• Compete for prizes with monthly performance contests
• REAL CAREER DEVELOPMENT & CAREER PATHING

This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center into cosmetic roles, clinical roles (ex Medical Assistants), and leadership roles (ex Managers and Supervisors). Our Remote Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. The majority of your time will be spend helping patients with concerns related to their past and future appointments, as well as helping physicians and pharmacies with shared patient needs. Career development opportunities are earned by facilitating great patient experiences, expanding your skills each month, and managing details efficiently and accurately. Here are the duties and qualifications for this role

Responsibilities

• Actively listen to patients, using empathy and concern
• Achieve and surpass individual monthly performance goals
• Escalate patient situations that require unique attention
• View and manage provider scheduling and communications
• Consult with patients to schedule and re-schedule appointments
• Master internal systems and tools (phone system, customer database, etc.)
• Efficiently handle 100+ inbound/outbound calls each day
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)

Qualifications

• Must have an office or in-home workspace conducive to patient privacy
• Positive attitude that shines through to our patients on the phone
• Must have reliable internet for streaming/handling phone calls, etc.
• Attention to detail, specifically professional writing skills
• Pleasant and clear speaking voice
• Follows directions and respects policies and procedures