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Company | CarepathRx |
Address | , |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-09-21 |
Posted at | 8 months ago |
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outline job duties and responsibilities.
Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.
This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional patient experience. ExactCare Pharmacy provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
Responsibilities
- Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
- Enter a high volume of data; processing prescription information with speed and accuracy.
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
- Accurate retrieval of all prescription information and verifying through doctor calls.
- Working through current case queues to problem solve for patient care issues.
- Placing outbound calls to patients to create, maintain or update their medication profiles.
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
- Other tasks as required.
- Providing an exceptional customer service experience each day in a phone based environment.
- Maintaining patient records with strong attention to detail and confidentiality.
- Serve as backup support for times of higher patient call volume.
- Effectively assist with patient questions over the phone.
- Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
- Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
Skills & Abilities
- Strong prioritization and organizational skills.
- Passion to help people and enrich their lives.
- Ability to work independently.
- Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
- Self-motivated and goal oriented.
- Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
- Comfortable working in a phone based environment.
- Pharmacy billing knowledge.
- Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
- Maintain a high degree of confidentiality.
- Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
- Thorough drug knowledge.
- Ability to exhibit ExactCare Pharmacy’s Core Values in daily work.
Requirements
- High school diploma/GED
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must be 18+ years of age
- Prior experience in a pharmacy setting
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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