Call Center Representative Jobs

Job Title: Call Center Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. In this role, you will be responsible for handling inbound and outbound customer calls to provide exceptional service and resolve any issues or inquiries.
Responsibilities

• Ensuring adherence to call center productivity and quality metrics, including average handle time, first call resolution, and customer satisfaction ratings.
• Collaborating with internal teams to escalate and resolve more complex customer concerns.
• Building rapport with customers and actively listening to their needs and concerns.
• Keeping updated on company products, services, and policies to provide accurate and up-to-date information to customers.
• Recording and maintaining accurate documentation of customer interactions and transactions.
• Addressing customer complaints and resolving issues to ensure customer satisfaction.
• Answering and managing incoming calls in a professional and courteous manner.
• Providing accurate and timely information to customers regarding products, services, and promotions.
• Participating in ongoing training and development programs to improve knowledge and skills.
• Assisting customers in placing orders, processing payments, and tracking shipments.

Requirements

• Exceptional customer service skills and a friendly and professional phone demeanor.
• Excellent verbal and written communication skills.
• Proficient computer skills, including familiarity with CRM systems and basic troubleshooting.
• Strong problem-solving and decision-making abilities.
• High school diploma or equivalent. Bachelor's degree is a plus.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to multitask and prioritize effectively.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proven experience in a customer service or call center role is preferred.
• Strong attention to detail and organizational skills.

As a Call Center Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. If you are a team player with excellent communication and problem-solving skills, we invite you to apply and become a valuable member of our team.
Average first year income range: $35,000 - $55,000. Base Salary + Commissions and Bonuses on a performance basis.
Benefits

• Company sponsored health and wellness programs
• 4 Weeks paid time off annually
• Paid Training
• Dental Insurance
• 401k
• Company Sponsored Health Insurance