Remote After Hours Dispatcher - Mechanical

This position is open to all locations: Austin, Bell County, College Station, Corpus Christi, San Antonio & Rio Grande Valley

*$19 - $21 an hour based on experience*

Remote position possibility - you may have the opportunity to work from home after 30 days of training if you meet the requirements.

(2) Rotating Schedules:

• 7am - 5pm Saturday and Sunday, 12pm - 10pm or 2pm - 12am weekends
• 12pm -10pm 2 days during the week 1pm - 9pm on Saturday and 11am - 7pm Sunday

Prior to going fully remote your training will be a hybrid(home/office) schedule for 30 days.

HOW YOU CAN HELP US

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.

WHAT YOU’LL DO

• Maintain customer records by immediately updating account information.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Work in partnership with other employees to meet and exceed customer expectations.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Provide timely and accurate information to incoming customer requests.

WHAT WE LOOK FOR

• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Excellent team player with commitment to company values.
• Previous scheduling and call center experience preferred.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• Ability to sit for long periods of time.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Bilingual (English & Spanish) a plus.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.

(2) Rotating Schedules:

• 12pm -10pm 2 days during the week 1pm - 9pm on Saturday and 11am - 7pm Sunday
• 7am - 5pm Saturday and Sunday, 12pm - 10pm or 2pm - 12am weekends

WHAT WE OFFER

• Company clubs & committees, and company outings
• Wellness program, including gym membership
• Tuition reimbursement
• Profit sharing bonuses
• Paid vacation and sick leave (PTO)
• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Lead Now Program for all employees to increase earnings and pay
• Paid trainings and development opportunities
• Potential to work from home a percentage of the time after 30 days of training.
• Educational scholarships for employees and family members

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For Dispatcher positions a WPM test may also be conducted.

PM21