Patient Experience Representative - Internal Medicine (Full-Time)

A day in the life…

Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?

• Arrive at work in the morning - no night shifts here!
• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• Leave in the evening – hooray for working standard clinic hours!
• Strives to create The Iowa Clinic Experience with each interaction.
• This position will also serve as a resource to registration, scheduling and clinical staff.

This job might be for you if you have…

Qualifications

• High School diploma or equivalent required.
• Highly motivated to work in a healthcare setting.
• No medical office experience necessary, we will train you!

Bonus points if…

• You enjoy having fun where you work
• You love exceeding people’s expectations.
• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What’s in it for you

• Health and wellness program with up to $350/year in incentives
• Generous PTO accruals and paid holidays.
• Employee rewards and recognition program
• Health, dental and vision insurance
• Employee incentives to share in the Clinic’s success
• Training and development programs
• Quarterly volunteer opportunities through a variety of local nonprofits
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, jeans days and clinic-wide competitions
• Employee feedback surveys
• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• All employee meetings, team huddles and transparent communication