Registrar Ncps (Full Time, Day Shift)

Description

• Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problems. Keeps open lines of communication with patients and families.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
• Obtains all necessary consents for treatment of patients either in person or verbally. Directs families to waiting area to be called in.
• Interviews patients and families to obtain demographic, third party payer information, financial/medical information, identification to schedule, and pre-register or register patient.
• Notifies patient/family of deductibles, co-payments, outstanding balances, and/or deposits required. Collects all out-of-pocket patient responsibility.
• Documents all activity as appropriate in the collection notes in the computer system.
• Obtains and validates prescription when appropriate.
• Scans all documents in the appropriate folder in the PEDS system.
• Responsible for tracking patients arriving to office and correcting any registration errors made utilizing the QA system.
• Communicates with departments or co-workers if any issues and questions arise or to accommodate any special needs for patients.
• Complies with applicable governmental regulations such as HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Schedules physician or hospital services as appropriate.
• Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.
• Confirms appointments two days prior to visits.

Qualifications

• 1-3 years Customer service experience

• Able to relate cooperatively and constructively with clients and co-workers.
• Able to adapt and react calmly under stressful conditions.
• Fluent in Spanish preferred.
• Able to establish necessary relations and interact effectively with internal and external customers.
• Able to serve customers with courtesy and respect.
• Basic proficiency in Microsoft Office including Word, Excel, and Outlook.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.
• Ability to communicate effectively verbally and in writing.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to accurately enter and interpret data.
• Medical or healthcare office experience preferred.
• High school education or equivalent preferred.
• Able to maintain confidentiality of sensitive information.

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