Registered Nurse/Triage Nurse

***This position if for a float nurse mainly for our Internal Medicine department with some Family Practice for 4 days per week***

DEPARTMENT: Nursing

REPORTS TO: Provider/Director of Nursing

SUMMARY: The Registered Nurse is responsible for managing patient telephone calls and assisting the physician with patient care in the office setting.

DUTIES AND RESPONSIBILITIES:

• Monitors laboratory, x-ray, ECG results and other pertinent medical data under physician guidance.
• Performs other related duties as assigned by management.
• Interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight and height; and records the information on the patients’ charts.
• Complies with company policies and procedures.
• Completes referrals.
• Advises patients according to established clinical protocols when physician input is not required.
• Completes assigned duties in a timely, accurate manner.
• Maintains regular scheduled hours.
• Assesses and schedules appointments for patients who must be seen same day.
• Speaks to callers, patients, physicians, other staff and anyone they interact with during their assigned work hours in a polite, courteous, understandable manner that projects Primary Care Associates interest in providing high quality customer service.
• Instructs patients regarding preparation for tests and procedures.
• Calls in prescriptions and refills to pharmacies.
• Maintains confidentiality of patient information.
• Gives injections and other medications under physician supervision, when applicable.
• Monitors/manages health maintenance topics on designated patient panel.
• Notes patients’ chief complaint/purpose for visit and sets up exam room accordingly.
• Greets and escorts patients to exam rooms.
• Records laboratory, x-ray, ECG results and other pertinent medical data in patients’ charts.
• Consults other departments regarding patient care matters.
• Handles all patients’ clinical telephone calls.
• Handles the incoming and outgoing mail, making sure the doctors sees all necessary information.
• Completes STAT prior authorizations.
• Schedules special appointments (i.e. follow-up, referrals, surgeries, x-ray, and lab).
• Provides counseling of the patient’s family regarding illness/injury and any other patient care related questions.
• Demonstrates a team spirit through cooperative, supportive professional work relationships.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Ability to function as a part of a team with a cooperative attitude.
• Excellent knowledge of medical terminology, physiology and anatomy.
• Pleasant and effective communication skills.
• Certificates, licenses and registrations required:
• Graduate of a NLN accredited Registered Nursing program required.
• Ability to prioritize and work efficiently.
• Able to work under pressure and in a fast pace environment.
• Computer skills required:
• Other skills required:
• Office Suite; Payroll Systems; EPIC
• Previous experience in a medical office setting preferred.
• Ability to work well with all customers of Primary Care Associates.
• Strong organizational skills.
• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Must have valid, unrestricted RN license in the State of Wisconsin.
• Must maintain a current BLS for healthcare certification.
• Must have flexibility in work schedule.

COMPETENCIES:

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.
• Frequently exposed to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually loud; very loud
• Frequently required to stand, walk, bend, stoop, talk or hear.
• The employee must occasionally lift and/or move up to 60 pounds independently.
• Specialized equipment, machines, or vehicles used: POCT machies (i.e. Cepheid:glucometer)
• Continually required to utilize hand and finger dexterity.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.