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Regional Operations Manager Jobs
Company | GoHealth Urgent Care |
Address | St Louis, MO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-07 |
Posted at | 10 months ago |
Description
- High School Diploma or Equivalent
- Bachelor's Degree in a related discipline preferred
- 2+ years of management experience in a medical or healthcare environment preferred
- Experience managing multiple sites preferred.
- 1+ years of operations management experience required.
- Current state Driver’s License
- The ability to set goals and communicate a plan of action.
- Knowledge of health care compliance policies, practices and systems. This includes the ability to apply this knowledge to general work situations.
- The ability to accomplish a task with concern for all the areas involved.
- The skill to empower team members to deliver results.
- The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- The ability to effectively plan and delegate the work of others.
- The ability to provide customer service to patients and other customers.
- The ability to communicate information through written and verbal means.
- Possessing bias towards action while managing risk.
- Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them.
- The ability to cope with and adapt to uncertainty, deal with risk, and exercise good judgment based on available information.
- Responsible for establishing positive community presence, marketing and sales effort for assigned centers; Work in partnership with the Marketing team to maximize marketing effort and increase visibility and a positive community presence for the centers.
- Oversee site maintenance and ensure the centers have access to the appropriate resources; may be required to review and approve supply orders as needed.
- Identify local business opportuniies that will support the referral base.
- Adheres to budget goals for the market by managing and reducing operational expenses, and monitoring team member overtime goal
- Responsible for team management activities, including but not limited to staffing, training, performance evaluations, tracking and approving timecards and time-off request, etc.
- Ensures payroll is processed accurately and timely and ensure scheduling is accurate for the assigned market area.
- Manages performance across all market sites by leading bi-monthly KPI meetings with market leadership and collaborate with ROMs, clinical leadership and market leadership on metric improvement.
- Maintains strict confidentiality with regards to the EMR, medical records and other patient and team member data, as required per compliance and regulatory rules and expectations.
- Ensure high quality patient care is provided; follow up with patients escalated customer service concerns.
- Maintain strict confidentiality for EMR, medical records and other patient and team member data, as required per compliance and regulatory rules and expectations.
- Responsible for maintenance of appropriate staffing levels for Medical Assistants, Radiology Technologists, and other center operations staff for all market centers; includes, but not limited to developing the staffing model, and collaboration with talent acquisition to interview and hire new team members.
- Prioritize work activities and develop guidelines and implement center operation policies and procedures.
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