Regional Director Of Operations

FiveStar

• Brings a proven track record in contract food services.
• We are hiring immediately for a Regional Director of Operations position.
• Schedule:75% travel
• While not mandatory, culinary experience is a big plus, as it contributes to our commitment to excellence.
• Travel: Manage accounts in AZ, TX, CA, NV, OR, CO, and NM,
• Embodies a hands-on leadership style, believing that building robust relationships leads to success.
• Starting Pay: Starting @ $120,000.00
• Is adept at cultivating strong relationships, influencing and inspiring teams.
• Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
• Excels in written and verbal communication with internal teams and external partners.

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

With a marked focus on senior living, FiveStar delivers custom culinary programs centered on diamond service, scratch cooking, and a holistic health & wellness approach to dining. We embrace culinary integrity and innovation to craft invigorating, nourishing, and memorable meals with high quality local, seasonal, and responsibly sourced ingredients and products. As a boutique food and dining management service, we specialize in tailored, creative solutions to serve discerning clients and their clientele nationwide.

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, influencing and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations:

• Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
• Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
• Collaborate with dining team, executive chefs, and residents to create innovative menus and dining concepts that meet and exceed guest expectations.
• Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
• Understand and leverage company support teams and systems to meet region Key Performance Indicators
• Conduct monthly financial and operational reviews within region to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
• Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
• Drive guest satisfaction by driving adherence to product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
• Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.

Business and Financial Acumen:

• Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
• Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to enhance resident experiences.
• Coach and support client operations team to effectively manage wages and controllable expenses.
• Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.

Team Building & Management:

• Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.
• Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
• Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
• Exceptional leadership abilities, with a demonstrated ability to motivate and influence without formal authority.
• Mentor and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.

Preferred Qualifications:

• Shown ability to mentor and influence team members.
• Bachelor’s degree in business, health care or related field, or equivalent comparable experience.
• Proven ability to work effectively in an unstructured; fast paced environment.
• Minimum of two years’ experience in multi-unit management with a focus on Food Services.
• Confirmed ability to manage a team of six or more manager-level team members.
• Strong track record of driving customer satisfaction.
• Excellent written and verbal communication skills.